Aeromexico Check In Policy

Throughout the transit process, airlines abide by strict regulations. Aeromexico has established a few check-in guidelines. The different options, requirements, benefits, and alternatives are listed in the Aeromexico check in policy. Before you travel, you must be familiar with all the features described in this policy.

Guidelines of Aeromexico Flight Check In Policy

Serving as Mexico’s national airline, the operator has guidelines to help its fliers. It tries to aid people by providing them with alternatives and support, whenever essential. 

Here is the general outlook of the policy:

  • Customers have 4 ways to check-in and they are:
    • Website-based
    • Airport counter
    • Smartphone application
    • Airport kiosk
  • Web check-in can be used:
    • 24 hours to 60 minutes before any international flight departure.
    • 48 hours to 45 minutes prior to the scheduled departure of the domestic flight.
  • Airport check-in is available 3/three hours before the flight takes off.
  • Aeromexico web check in is available for other partner airlines at specific airports.
  • The airline recommends the following time to reach the airport:
    • 2 hours prior to the domestic flight departure time
    • 3 hours before the scheduled departure of the international flight
  • Travel requirements are different for various origin and destination points.
  • Generally, parents must present the following to complete check-in for an infant/minor:
    • Birth certificate
    • Flight ticket
    • Passport (when applicable)

Travel Documents for Various Aeromexico Flight Routes

Customers are expected to have valid and required legal documents with them for their flights. The need for documentation and paperwork is based on the route, type of itinerary, special requirements of a person, and so on.

Valid ID Required for Mexican Passengers Flying Domestically

Passengers with Mexican citizenship can show the following ID documents after Aeromexico check-in while boarding any domestic flight: 

  • Mexican Nationality Certificate
  • FM3 with photo
  • INSEN ID
  • IMSS Credential with photo
  • Current Passport
  • Neighborhood Letter with photo, letterhead, and municipal seal
  • Consular ID
  • Professional’s ID
  • Valid Driver’s License
  • Military Service letter
  • Valid voter ID
  • Congressional ID
  • Military ID

Mobile Passport Control (USA Only)

Travelers can use this mobile application to show their passport on electronic devices, which has been approved by the US authorities. However, it is only approved for US citizens.

  • You can download and install “Mobile Passport Control” from:
    • “Google Play” 
    • or “App Store”.
  • After you have landed, you can fill out the questionnaire on the “New Trip” segment.
  • Verify the digital bar-coded receipt with the “Customs and Border Protection” officer.

The table below enlists the airports that accept “Mobile Passport Control”:

Airports that Allow Mobile Passport Control
Port Everglades (PEV)Minneapolis-Saint Paul International AirportSacramento International Airport
William P. Hobby Houston International AirportSeattle Sea-Tac AirportOrlando International Airport
John F. Kennedy International AirportFort Lauderdale-Hollywood International AirportChicago O’Hare International Airport
San Jose International Airport Washington Dulles International AirportRaleigh-Durham International Airport
Houston George Bush Intercontinental AirportBaltimore/Washington International Thurgood Marshall AirportDallas/Fort Worth International Airport
San Francisco International AirportNewark Liberty International Airport Miami International Airport 
Denver International Airport Boston Logan International Airport 
Hartsfield-Jackson Atlanta International Airport Tampa International Airport

North America

When you have reservations for Canada, the United States, or Mexico, they have unique sets of requirements. Visit the following links to get all the information on required documents after Aeromexico check in policy:

DestinationLink
Canadahttps://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada.html
The United Stateshttps://mx.usembassy.gov/
Mexicohttps://visitmexico.com/en/useful-information/airports-and-entry-requirements

South America

Given that you are flying to Brazil or Argentina, you can visit the links given below to learn more about the necessary documents to travel with:

DestinationLink
South America (passport)https://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm
Argentina (tourist visa)https://cancilleria.gob.ar/en/services/visa/tourist-visa
Brazilhttps://www.gov.br/mre/pt-br/consulado-nova-york

Central America

The table below highlights the relevant website to visit according to the destination:

DestinationTo VisitWebsite Link
El SalvadorMigration and Foreign Affairshttps://www.migracion.gob.sv/
GuatemalaGuatemalan Migration Institutehttps://igm.gob.gt/
Costa RicaGeneral Directorate of Migration and Foreign Affairshttps://www.migracion.go.cr/SitePages/Inicio.aspx
HondurasNational Migration Institutehttp://inm.gob.hn/

Europe

You can travel to Europe after completing the required document verification soon after the Aeromexico flight check in. Hence, to learn about the specific documents, read the table below:

DestinationLinks to Relevant Websites
Europe (Passport)https://www.iatatravelcentre.com/passport-visa-health-travel-document-requirements.htm
United Kingdomshttps://www.gov.uk/check-uk-visa
Spainhttp://www.exteriores.gob.es/Portal/en/ServiciosAlCiudadano/InformacionParaExtranjeros/Paginas/RequisitosDeEntrada.aspx
Francehttps://www.diplomatie.gouv.fr/en/coming-to-france/
Netherlandshttps://www.government.nl/topics/visa-for-the-netherlands-and-the-caribbean-parts-of-the-kingdom/question-and-answer/which-visa-do-i-need-to-travel-to-the-netherlands

Asia

Travelers who want to visit China or Japan must visit the links given below and make a list of documents to carry during Aeromexico check in policy:

LocationLink
Chinahttp://www.china-embassy.org/eng/visas/faq/
Japanhttp://www.jnto.go.jp/eng/arrange/essential/visa.html

Traveling from the United States to Cuba

The carrier has strict requirements for valid paperwork to allow passengers to travel to Cuba from the United States. They must properly fill out forms and submit them before the deadline to avoid any issues.

At the airports in Mexico City and Cancun, the required form is available at the flight gates to Cuba. The form can also be downloaded from the official website of this operator and printed.

You must attest on the form that you have either of the following permissions to visit Cuba:

  • In accordance with one of the 12 sections of the “OFAC Cuban Asset Control Regulations”, such as the:
    • Journalistic sector
    • Educational sector
    • As a close relative of the authorized traveler
  • As permitted by a specific “OFAC” license

The below-mentioned travelers have to submit the completed and signed form after Aeromexico check in policy, at the gate in Cancun or Mexico City:

  • United States residents
  • US citizens
  • Startpoint of the itinerary to Cuba is from the USA
  • Bought a ticket to Cuba physically in the USA

Note: This air operator does not verify the eligibility of the passenger to fly to Cuba. 

Use the “Where can I travel?” Tool

Visit the official website of the carrier and head to the “Travel Requirements” section to access the tool. This feature enables you to search the check-in entry requirements for various destinations from specific locations.

To use it, follow the steps given below:

  • Select the flight route:
    • International
    • Within the USA
  • Enter the required information, like:
    • Origin
    • Destination
    • Nationality
    • Vaccination Status
  • To get the result, hit the “Search” button.

Additional Regulations for Checking-in

The Aeromexico check in policy specifies the following rules for travelers to prevent flight disruptions or denial of boarding:

  • Before printing, go through the reservation and double-check all of the information.
  • On detecting any error, the passenger must contact the carrier before printing.
  • The operator will not be responsible for printing errors:
  • Lack of paper in a printer
  • A technical error in a printer or computer
  • Electrical failure, or
  • Any other reason
  • One must print the complete document. Partially printed documents are rejected.
  • Web check-in makes printing multiple boarding passes simple.
  • As a result, the unlawful usage of duplicate boarding passes is penalized by law.

Aeromexico Check-in Travel Documents for Minors

Airport security asks for specific paperwork and documents at the time of Aeromexico flight check in, to safeguard underage children. 

Any minor, whether Mexican or foreigner, who is a permanent/temporary or temporary student resident in the territory of Mexico, needs to present any one of the following documents:

Type of FlightAccompanied by a Legal Guardian or ParentTraveling with Third-Party Without Legal Authorities
Domestic Birth certificateCurrent passportUnique Population Registration Number (CURP)Current school photo ID card
International Current passportChild/Minor Exit Form (SAM in Spanish), orNotarized document

Required Documents for Unaccompanied Minors

According to the unaccompanied minor policy of aeromexico, the parent or legal guardian of a solo traveling child must present three copies of the documents listed below:

  • Unaccompanied Minor Form (UMNR)
  • Minor/Child Exit Form (SAM) or Notarized Document
  • Passport or valid government ID of the guardian or parent

The notarized document must include:

  • Authorization of the kid’s exit
  • Details on the mode of transportation
  • Destination of the flight
  • Date of traveling

A notarized document issued in another country must be translated into Spanish and apostilled or legalized.

Note: All documents must be submitted at the ticket counter three hours before the scheduled departure time of domestic/international flights.

How Can You Check-in for an Aeromexico Flight?

Currently, there are multiple alternatives to check in Aeromexico flights. There are some locations that have exceptions. The available methods include mobile, website, kiosk, and counter check-in. You can choose any method at your convenience to proceed with this.

Method 1: Website Check-in

To make things simpler, you can use the official web portal of the carrier to check-in. Follow the instructions below:

  • After navigating to the website, hit on “Check-in” on the main page
  • There are three available options for check-in:
    • Last name and reservation code
    • “Frequent Flyer” number
    • Last name and “Frequent Flyer” program
    • Last name and ticket
  • Domestic and international fliers need to add specific information regarding their flight.
  • After adding the information and executing any additional requirements, you can get the boarding pass.
  • This marks the end of the process of web check in Aeromexico flight.

Regulation for Aeromexico Web Check In

The carrier has some fixed regulations to enable web check-in. You must understand the following points to avoid cancellations when unable to ensure these:

  • The payment for the booking must be clear.
  • Purchases can be made using authorized bank cards.
  • There must be an electronic ticket.
  • The provision is available for confirmed schedules handled by:
    • Aeromexico
    • Aeromexico Connect
  • You cannot use web check-in for codeshare flights.
  • This option is available for all fare types of airline.
  • People with bookings for more than six travelers cannot use this method.
  • Reservations with four segments or more are not permitted.
  • Bookings with the following special services can only use the airport counter:
    • Oxygen use
    • Wheelchair
    • Traveling with infants and pets
    • Unaccompanied minors
  • On making changes to your itinerary, contact the operator for the Aeromexico check in online feature.
  • To check luggage, head to the checked baggage desk at the origin airport.
  • The Aeromexico baggage policy of the carrier is applicable here.
  • Arrive at the boarding gate at least 45 minutes before the flight takes off.
  • You must have the necessary forms of identification and required printed documents.

Method 2: Mobile Check-in

Technological advancement has made it simpler to execute difficult tasks at your fingertips. Hence, the airline offers the chance to check-in using its mobile application. The app is compatible with both “Android” and “iOS devices.

  • Download and install the “Aeromexico” application on your device.
  • Customers can log in using the following methods:
    • Last name and reservation code (6-digit code)
    • Aeromexico ticket number (13-digit number) and last name
    • Frequent flier number and password
  • After logging in, click on “Check-in”. 
  • Now, you may select the passenger(s). 
  • Thoroughly check your travel requirements and the boarding process.
  • For domestic flights, add the below-mentioned information:
    • Gender
    • Phone number
    • Email
  • In order to earn any qualifying points, frequent flyers can add Club Premier.
  • International travelers will need to add:
    • Gender
    • Date of birth
    • Contact number
    • Emergency contact
    • Nationality
    • Passport
    • Country of residence
    • Visa (Whenever applicable) 
    • Final destination’s address
  • Additionally, these international travelers must include details like:
    • Return date
    • Type of trip
    • Applicable personal documents
  • Travelers to the United States might need to certify that they do not have COVID.
  • Now, you may go ahead with:

Note: The documentation mentioned earlier is applicable to website check-in.

Obtaining a Boarding Pass

After completing the check-in procedure, fliers can get their boarding passes.

  • Travelers will be able to access it whenever they want from the smartphone application.
  • You can:
    • Share the boarding pass
    • Forward it by email
    • Add the pass to Apple Wallet (iOS)
  • The boarding pass must have the following information:
    • Passenger number
    • QR code
    • Origin and destination
    • Departure time
    • Boarding zone
    • Gate number
    • Seat number
    • Terminal
    • Reservation code
    • Flight number

Note: For flights to the United States, the QR code may be generated from previously produced attestation. Hence, both must be verified at the counter.

Where Can You Use an Aeromexico Digital Boarding Pass?

In order to keep it convenient, these days you have the option to show a digital Aeromexico boarding pass. Although it is a viable alternative, it is acceptable at specific locations, as listed in the following table:

Domestic FlightsInternational Flights
Juarez (CJS)Veracruz (SEE)Barcelona (BCN)
Durango (DGO)Cancun (CUN)Montreal (YUL)
Culiacan (CUL)Acapulco (ACA)Cabo San Lucas (SJD)
Obregon City (CEN)Bajio/Leon (BJX)London (LHR)
Mexicali (MXL)Huatulco (HUX)Orlando (MCO)
Aguascalientes (AGU)Chihuahua (CUU)Las Vegas (LAS)
Cozumel (CZM)Minatitlan (MTT)Buenos Aires (EZE)
Los Mochis (LMM)Monterey (MTY)Los Angeles (LAX)
Mazatlan (MZT)Guadalajara (GDL)Washington Dulles (IAD)
Hermosillo (HMO)Merida (MID)Madrid (MAD)
Puebla (PBC)Morelia (MLM)Santiago de Chile (SCL)
Matamoros (MLM)Manzanillo (ZLO)Bogota (BOG)
San Luis Potosí (SLP)Oaxaca (OAX)San Francisco (S.F.O.)
Puerto Vallarta (PVR)Queretaro (QRO)Dallas (DFW)
Tapachula (TAP)San Jose Los Cabos (SJD)Houston (IAH)
Reynosa (REX)Tampico (TAM)Mexico City (MEX)
Villahermosa (VSA)Tijuana (TIJ)Chicago (ORD)
Torreón (TRC)Zacatecas (ZCL)Lime (LIM)
Zihuatanejo (ZIH)Sacramento (SMF)

Note: Travelers can also check in through their phones at the above-mentioned locations.

Where Can You Check-in Via Mobile with an Aeromexico Partner?

The Mexican flag carrier has partnered with SkyTeam alliance members to offer the Aeroméxico Airline online check in alternative on smartphones. It is accepted at the following locations.

AirlineLocation
Delta Air LinesTokyo (NRT)Ontario (ONT)Miami (MIA)San Antonio (SAT)
Air FranceParis (CDG)
KLMAmsterdam (AMS)

Method 3: Check In Aeromexico Flight Using Kiosk

Even if you were not able to check in prior, use the kiosk to avoid the crowd at the ticket counter. This automated machine is quite simple to use. 

  • The check-in process at the airport begins three hours prior to the flight’s departure.
  • Reach the airport early to avoid last-minute inconveniences.
  • Find the machine and follow the steps below:
    • Choose web check-in.
    • Enter the passenger’s PNR.
    • Add all the necessary information and documents.
    • To complete the Aeromexico check-in process, download the boarding pass.
    • Then print this document.
Airport Locations With Kiosks
AtlantaChihuahuaTokyo, NaritaMontréal
HoustonLos CabosDallas, Fort WorthSantiago de Chile
Mexico CityCuliacanMiamiCancun
GuadalajaraLas VegasMeridaMonterey
Bogota

Method 4: Aeromexico Flight Check in at Airport Counter

Last but not least, you can even check in at the airport counter for your flight. This service is useful for people who have several document verifications, queries, and special requests. Check-in at the airport starts 3/three hours before the flight departs. Hence, you must arrive in time to complete the process without any hassle.

Travelers with the following reservations must mark their arrival at the airport:

  • Codeshare flights
  • Bookings for more than 6/six travelers
  • Four segments or more
  • Complete the Aeromexico flight check in at the airport when you want the following special services:
    • Oxygen use
    • Wheelchair
    • Traveling with infants and pets
    • Unaccompanied minors

Aeromexico Special Assistance

As the flag carrier of Mexico, the operator offers the best possible service to its customers. You may request special assistance if you fulfill these requirements:

  • Wheelchair service
  • Passengers with disabilities
  • Oxygen concentrators on board
  • Serious illnesses
  • Stretchers
  • Oxygen on board

Note: For specific requirements and documentation, visit the airline’s official site.

Aeromexico Seat Selection and Change

In the process of checking in, customers can add seats during their initial booking. Moreover, seats can be changed using the “Manage My Trip” tool on the operator’s mobile app and website. 

Aeromexico Seat Selection
  • Other than this, passengers can select a preferred seat/change it during check-in.
  • Travelers with the “Basic” fare type can choose a spot by paying the Aeromexico seat selection fee.
  • Based on your membership, there may be no flight change fee for changes.
  • You may even select seating at the airport kiosk or ticket counter.

Aeromexico Baggage at Check-In

One of the most time-consuming activities during check-in is getting your luggage checked. This is one of the reasons why travelers are requested to arrive early at the airport. 

You must have added luggage to your fare type at the time of booking. Nevertheless, at the time of online check-in or at the airport counter, you may add an Aeromexico carry on or checked bag.

Other than the traditional way to check the luggage, passengers can use the kiosk service at the airport to proceed. The regular baggage policy is applicable. 

Follow the steps below to use the automated service:

  • In the process of checking in, click on the “Get Started” button on the screen.
  • Add the reservation code and select the passengers.
  • You can also choose the seat.
  • Next, click on “Luggage”.
  • Hit the “Leave luggage” button.
  • Check the bag’s luggage weight by placing it on the scale.
  • Repeat the weighing process for all your items.
  • Print the baggage tag and click “Finish”.
  • Follow the instructions to place the tags.
  • Lastly, you can head to the “Baggage Drop” process.

Aeromexico baggage check in at kiosks is available at the below-mentioned locations:

DestinationWebsite Check-inAirport CounterAeromexico Kiosks
SeattleOn DeltaAvailableAvailable
Detroit
ParisOn DeltaNot availableAvailable
HavanaNot availableNot availableAvailable
Saint AnthonyPhiladelphiaCincinnatiAtlantaMemphisTokyoOn DeltaAvailableAvailable
AmsterdamOn KLMNot AvailableAvailable
Fort LauderdaleOn LufthansaNot availableAvailable
New York (John F. Kennedy)Salt Lake CityKansas CityCharlotteNashvilleMiamiOntario, CaliforniaOn DeltaAvailableAvailable

Aeromexico Flight TSA PreCheck

The TSA PreCheck is a pre-inspection program run by the Transportation Security Administration. Passengers with the “Trusted Traveler” or “Known Traveler” program can use this service to quickly and easily pass through security checkpoints.

In order to avail of this service, perform the steps below to add it while booking your ticket:

  • “Known Traveler” members must enter the “Known Traveler Number” (KTN).
  • Customers with“Trusted Traveler” must add their “Pass ID”.
  • The nine-digit “Pass ID” is on the back of the trusted Traveler card.

TSA will access your eligibility before granting approval. The Aeromexico boarding pass will have the text “TSA PRE” in the upper left-hand corner for qualified customers. Passengers who qualify will be led to a special location for a brief inspection.

Eligible Travelers

All U.S. citizens and legal permanent residents who are eligible for TSA Precheck include:

  • Members of the “Global Entry” programs of the “Department of National Security”
  • Canadian citizens with “NEXUS” membership
  • With an approved TSA PreCheck application (USA Citizens)
  • Foreign nationals with “Trusted Traveler” programs membership
  • Active duty personnel from the U.S. Armed Forces (requires valid credentials)

Note: Visit the Transportation Security Administration website to learn more about TSA PreCheck.

Aeromexico Boarding and Check-in Timeline

The operator has suggested Aeromexico check in time for various flight routes and destinations. One must adhere to these timeframes, as discussed in the table.

Type of TravelerWith Checked BagWithout Checked Luggage
Domestic Flight (Within Mexico)
Without boarding pass120 minutes before the flight departure at the airport counter90 minutes before the scheduled departure at the airport counter
With boarding pass 
(digital wherever applicable)
90 minutes before the flight departure at the airport counter30 minutes prior to departure at the boarding gate
International Flights
Without boarding pass180 minutes before the flight takes off at the airport counter
With boarding pass 
(digital wherever applicable)
90 minutes before the flight takes off at the airport counter40 minutes prior to departure at the boarding gate

Connect with the operator through the call center, chatbot, ticket office, or airport counters to learn the boarding and Aeromexico check in times at airports outside:

  • Guadalajara 
  • Tijuana 
  • Mexico City
  • Monterrey 
  • Cancun

Note: The timeline given in the table above is subject to change. So, contact the carrier for the exact boarding and check-in cutoff times.

Passengers can make decisions based on the information discussed above when they want to check in for any flight. They will be aware of the dos and don’ts to avoid complications. This will help them to mark their arrival with ease.

Frequently Asked Questions

Can I use the Aeromexico app to check-in?

Yes, you can check-in for both flights using the Aeromexico mobile application.

Is there an Aeromexico select seats option when checking in?

Passengers get the option to select their seats when checking in.

Is check-in Aeromexico available offline?

Offline check-in option is available at the airport in the form of automated kiosks and ticket counters.

Does Aeromexico charge for baggage when checking in?

You may be charged fees while adding baggage if it is not included in your fare type.

What is the Aeromexico online check in time cutoff?

The time cutoff for online check-in is 45 minutes and 60 minutes for domestic and international flights, respectively.

How much is a checked bag on Aeromexico?

The cost of checked baggage varies. It can be ascertained after talking to the airline.

Can I use the kiosk for Aeromexico checked baggage?

Yes, you can use the kiosk at the airport to check your bags.

What documents are required for Aeromexico traveling with infants?

While traveling with an infant, the parent must show the ticket, birth certificate, and passport (whenever applicable).

How much does it cost to select an Aeromexico plane seat?

As the cost of selecting a seat varies with the type of fare purchased, call the carrier to know it.

How do I find the Aeromexico ticket number?

Check the last part of the receipt you received on your registered email to find the ticket number.

What is the Aeromexico check in time at the airport?

Check-in usually begins three hours before the flight’s departure at the airport.

Can I file a report for Aeromexico lost and found baggage?

You will have to contact the operator to learn the exact way to report lost luggage.

How much to pay for Aeromexico carry on?

You may not have to pay for the carry-on as it is included in the fare type.

How can travelers use Aeromexico check in online features?

Travelers can either check-in online using the airline’s website or the smartphone application.

Can I select a seat after receiving Aeromexico flight confirmation?

Yes, you can select a seat even after you receive flight confirmation.

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