Indigo Airlines Baggage Policy

Indigo Baggage Policy is specifically catered to provide the best and hassle-free travel experience for passengers on domestic and international flights. The airline’s baggage policy specifies the carry-on, checked baggage, and excess baggage policies with the airline.

Baggage details are essential for smooth and hassle-free travel. The in-depth guide for the policy is as follows-

What is Indigo baggage policy?

The guidelines for the Indigo Baggage policy are listed as follows-

• Any prescription medication, valuables, fragile, perishable, and priceless things should be transported in cabin baggage rather than checked baggage.
• All medication, fragile items, perishable items, valuable, and precious items must be carried via Cabin baggage, not checked baggage.
• IndiGo may allow customers to carry oversized items on board, subject to availability and fares.
• IndiGo retains the right to decline to transport any products or Luggage that are too large or otherwise pose a safety risk.
• Free Indigo check in baggage allowance is applicable for international connecting flights from Indigo Domestic Sector to the Indigo International Sector.
• Baggage beyond 15 kg will incur additional fees of 6.66 USD per kg when traveling on an IndiGo domestic flight that connects to or from a flight operated by another airline.
• Charges for excess baggage are not refundable for international flights in the event of no-shows or gate no-shows.
• Passengers may carry up to 5 liters of alcoholic beverages as checked-in baggage provided the alcoholic beverage is in retail packaging and has not more than 70% alcohol content.
• Before checking in, declare any weapons or explosive substances because hiding violates the Aviation Act and Regulations.
• Label all Indigo check in baggage items with the passenger’s name, address, and contact details.
• Items deemed offensive will not be allowed on board.
• Security may remove all prohibited or restricted things, and IndiGo may not be able to provide a means for the return of such items.

What is Indigo’s Carry-on baggage policy?

Indigo baggage policy allows passengers to carry certain goods and items as carry-on baggage. However, the carry-on baggage is subject to the guidelines below-

• Weight – The weight allowed as carry-on baggage includes-
  • The passengers are allowed to carry only one bag weighing less than 7 kg.
  • One handbag up to 7 kg and 115 cm is allowed per customer for contactless travel under or in front of the seat and on board for domestic and international travel.
• Dimensions – The allowed dimensions for the hand luggage are 55cm x 35cm x 25cm.
• Carry-on Baggage – You can carry the following items as carry-on luggage-
  • Liquid containers with a maximum volume of 100ml can be stored in a transparent, re-sealable 1-liter plastic bag.
  • The passengers can carry one pram or stroller as a carry-on baggage without any fee.
  • Alcohol is allowed in carry-on luggage if it is purchased from the airport security hold area and should be packed in a clear, resealable plastic bag with a maximum size of 1 liter. The bag must be completely closed and 20.5 cm by 20.5 cm, 25 cm by 15 cm, or equivalent size.
• Personal item – IndiGo airlines will allow passengers to carry one additional personal article, such as a ladies’ purse or laptop, weighing less than 3 kg with the allowed carry-on baggage.

Note: The Indigo baggage allowance for hand luggage is 7 kg for flights under the Vande Bharat Mission.

What is the checked baggage policy for Indigo?

Indigo airlines have a dedicated checked baggage policy for passengers.

Checked Baggage allowance

The checked baggage prices depend on the locations and the weight of the baggage included in the luggage-

Indigo Checked Baggage Charges

Here are the Indigo flight baggage allowance for domestic and international airlines-

Please Note: These are the approximate costs given in USD.

What are the excess baggage guidelines with Indigo?

Indigo Excess Baggage guidelines allow passengers to travel with additional baggage on the trip. The optional facility is available for an extra excess baggage fee to provide a comfortable experience to the passengers. Add to that-

• The passengers can pre-book for excess baggage.
• Pre-book facility is available up to 2 hours before the scheduled departure of the flight.
• The travelers can pre-book excess baggage by paying indigo extra baggage fees via the website or over the phone.

Domestic Travel – If you wish to travel with Indigo domestic flight baggage allowance, the passengers who apply for additional pieces the book on the website or at the airport. Add to that-

• Passengers can reserve prepaid excess baggage and extra piece allowances up to an hour before the departure of a domestic trip.
• Maximum 2 items are allowed per passenger.

Domestic Excess Baggage Charges

Following Prepaid excess baggage slabs are available for Indigo domestic baggage allowance for the passengers to help make excess baggage affordable and easy-

Key Note: These are the approximate costs given in USD.

International Travel – For international travel-

• The passengers can book prepaid excess luggage allowance and additional pieces up to 2 hours before the scheduled time of the international flight.
• You can book the facility via the website or call center.

International Excess Baggage Charges

Here are the pre-paid baggage charges for international travel.

Flights From India – If you wish to travel from India to international destinations, the following prices are levied on excess or additional baggage.

Note: Prices vary as per travel routes.

Note: These are the approximate costs given in USD and the passengers must check their booking details for exact costs.

From to Other Destinations – Below are the excess baggage costs from the following destinations to India or other locations worldwide.

Note: These are the approximate costs given in USD and the passengers must check their booking details for exact costs.

International Connecting Flights – While flying domestically or connecting to/from international carriers, IndiGo provides exceptional deals on prepaid extra baggage. This allowance is in addition to your permitted baggage allotment.

Guidelines – Here are the key guidelines for prepaid excess baggage for Indigo international connection baggage:

• Extra luggage should be reserved at least six hours prior to the departure time.
• The domestic flight should be scheduled to depart within 48 hours of your overseas flight or 48 hours after the institution’s quarantine has ended.
• International travel documentation or quarantine approval certificate must be presented at the time of check in, otherwise the airline may charge Indigo extra baggage charges at the counter.

What is the Indigo baggage policy for Non-Standard Baggage?

Indigo baggage policy allows passengers to carry oversized baggage, sports equipment, and musical instruments as special baggage as checked baggage. Here is an overview of the items permitted by the airline-

Oversized / Odd-Sized Items

If you want to carry goods big enough to not qualify as hand luggage, you can request the airline to allow permission for them. Add to that-

• Purchase an additional seat on a flight to carry an oversized item to fit safely in a seat, subject to availability and fares.
• Additional charges are applicable.
• IndiGo reserves the right to refuse to carry large items due to safety risks.

Special Assistance Items

Passengers with disabilities or requiring special assistance like wheelchairs must keep in mind that-

• Passengers who are dependent on special assistance items like a fully collapsible wheelchair, and/or pair of crutches, and/braces or other prosthetic devices may choose Cabin Baggage.
• The airline holds limited liability on the items.

Items that Qualify as Special Baggage

Following items are special baggage and incur additional charges-

• Sports/Skiing equipment
• Golf bags
• Bicycles
• Surf boards
• LCD and LED TVs less than 99.06 cm in size. It is 81.28 for Riyadh flights.
• Large or irregular shaped items like cartons with dimensions below 158 cm.

Charges on Special Baggage

The special Indigo airlines baggage fee is levied over the excess or additional baggage charges, if applicable on the baggage. The following charges are applicable on special baggage submitted as checked baggage-

• Indigo international connection baggage – 18 USD per item.
• International Travel – 24 USD per item.

Does IndiGo allow sports items?

Musical instruments are allowed following the conditions as follows-

• Carriage of musical instruments is allowed on domestic and international flights at no additional cost.
• Guitars can be carried in hand baggage if packed in a soft case.
• Other instruments must be packed and submitted in Check-in baggage.

Is it allowed to bring jewelry on Indigo Airlines flights?

Passengers can carry jewelry in their luggage. Add to that-

• Cash or jewelry must be approved by airport regulatory authorities and is recommended to be carried in cabin baggage, not checked baggage.
• Make note that IndiGo is not responsible for its carriage.

What are the baggage restrictions and the items are not allowed on board Indigo?

Here is the overview of the items not permitted on the airline-

What are the Items Prohibited as Cabin Baggage?

Here are the items not allowed on the airline-

Exceptions – Here are some exceptions to the Indigo Baggage rules-

• One clear, transparent, resealable plastic bag that can hold a liter of liquids, gels, pastes, aerosols or other materials of a comparable nature can be carried by each passenger.
• Beverages, shampoos, creams, toothpaste, hair gels, and hair sprays are among these.

What is the procedure for receiving support in case of delayed, damaged, or lost baggage?

Indigo baggage policy states that the airline is not liable for any loss or damage caused to customers’ hand baggage/personal belongings. However, in case of damage or loss of checked baggage, the airline provides support to the passengers as follows-

• Report the issue – You must report the concern of bag delay or loss with the staff members at the arrivals hall desk once you reach the destination. Failing to do so implies that the traveler has received the baggage appropriately and in good condition.

• Provide a detailed description of the missing/ lost items – Make sure to provide a detailed description of the bag, its features, its items, etc.

• Keep the Baggage Receipt – Indigo airlines lost baggage requests receipts from the passengers to file the required complaint and assist the staff members to tag the bag.

• Track the Bag – You can also track the luggage on the Worldtracer website offered by Indigo. Add the passenger’s first name and the file reference to access the information. Passengers can track their articles via the Indigo manage booking section.

• Follow up – Once you file the complaint, stay updated with the status of the search and request the required compensation if the airline fails to find the luggage.

What is the compensation for lost or damaged baggage with Indigo airlines?

Indigo airlines feature the Baggage Delayed & Lost Protection Service for the passengers to track their luggage and expedite the return to the owner. Add to that-

• It is a paid service that can be booked on the website for last-minute Indigo airlines check-in, one-way trips, and round trips.
• A fee of 1 USD for domestic and 4 USD for Indigo international baggage allowance travel is charged to avail of the service.
• In case of delay or loss of luggage, the passengers can head to the website and file a mishandled baggage report.

Guidelines- Indigo airlines baggage policy states that the compensation is available when-

• Your checked baggage fails to reach its destination.
• You submit a missing baggage claim with Indigo and have a file reference number or file locator number.
• You notify Blue Ribbon Bags within 24 hours of your flight’s arrival if a bag has been damaged.
• The bag is not located within four days of arrival at the destination.

Compensation- The compensation is as follows-

• Domestic Travel – 230 USD per bag.
• International Travel – 799 USD per bag.

In Conclusion, Indigo baggage policy is an essential aspect of their overall service and travel experience. The airline has established clear guidelines and regulations for the number, weight, and size of baggage that passengers can carry, ensuring a safe and efficient journey for everyone.

Frequently Asked Questions