Copa Airlines Cancellation Policy

The Copa Airlines cancellation policy has been designed to give passengers flexibility and ease to reverse their bookings. It covers various aspects like reversal fees, eligibility for refunds, and the criterion for compensation. Even the processes of canceling a flight are discussed in detail.

What are the Copa Airlines Cancellation Rules?

This policy works through the following rules concerning ticket revocations:

  • It contains rules for different circumstances of reversals.
  • Canceling a ticket can be done by the person or agency who has booked the ticket.
  • Copa Airlines can reverse tickets in case there is a duplicate booking.
  • This policy provides help for canceled connecting flights.

Is there a Copa Airlines 24 Hour Cancellation Policy?

The Copa Airlines 24 hour cancellation policy is available and comprises these terms:

  • Customers can hold or reserve the ticket for twenty-four hours.
  • Accordingly, they can discontinue it.
  • The facility can be availed from the Copa Airlines official website.

What is Copa Airlines Cancellation Policy for COVID-19?

Amidst COVID-19, when a flier does not want to board the plane, he/she can cancel the ticket. This benefit may not involve any charges. For confirmation of the policy in effect, one can contact this carrier.

What is the Cancellation Method for Passengers in Copa Airlines?

Reversing tickets for Copa Airlines is possible using methods such as calling and through the website.

Method 1: By Calling the Airline

Contact the call center of Copa to cancel the reservation and learn about any restrictions. To do so, use the following phone numbers:

CountryContact Number
Argentina0800 800 2672
Colombia57 601 3209090
Barbados1 800 744 2359
Curazao1 800 744 3672
Brazil55 11 4933 2399
Costa Rica(506) 4000 0478
Canada1 647 493 5022
Cuba(53) 7 204 1111
Chili(562) 2573 9318

Method 2: Through the Website

Using the website of this carrier, you can manage bookings with Copa Airlines.

  • Fill in the “Reservation Code or E-Ticket Number”.
  • Then add your “Last Name”.
  • Click on “Find Your Reservation”.
  • Soon after this, use the option to cancel Copa flights.                                                                                                                                                      

What is the Copa Airlines Cancelation Policy for Refunds?

For Copa Airlines cancellation refund, the customers are eligible for a full or partial amount. But in general, the conditions are:

  • It will be sent to the same payment method/currency used for the ticket purchase.
  • Refunds for airline tickets are aligned with fare rules.
  • When applicable, it will be given in the country from where the purchase was made.
  • Requests can be escalated while tickets remain valid for 1 year after the original purchase date.
  • Copa Airlines have different refund policies for refundable fare and non-refundable fares.
  • The amount will be given to the owner of the ticket.
  • Its processing time is dependent on the means of payment while purchasing tickets.

Conditions Apply in the Case of Non-Refundable Tickets

The cancellation refund policy for non-refundable tickets comes with these terms:

  • Non-refundable air tickets remain valid for 1 year from the original date of purchase.
  • The flight credit remains non-transferable. It can be utilized by fliers originally.
  • Used flight tickets are also not refundable.
  • Partially-utilized air tickets can’t be refunded.
  • In case of a passenger’s demise, refunds will be given as per the policy in effect.
  • Optional products like seats/baggage:
    • Can’t be considered refundable
    • Fall under the terms of ticket purchase
  • One can request money back from the source of the ticket purchase.

Duration of Receiving Refunds

As per the policy, the refund duration and source are:

  • Your amount will be credited to the original source of payment.
  • There is a time span of 8 weeks for payment to show up in the bank statement.
  • For credit, a card refund will show up in the account within the next 2 statements.
  • It is dependent on the billing cycle of the company.
  • In the case of cash payment, the money is returned to the customer immediately.
  • When involving cheque payment, it is granted in the same way within 10 business days.
  • If customers apply for a refund after 30 days of issuing tickets, they get immediate cash.

Eligibility Criteria When Applying for Refunds

Copa Airlines cancellation refund has a list of eligibility options in case of applying for money-back:

  • The ticket holder can apply for the amount with proof of purchase like an invoice.
  • Customers can also apply for it as per their country’s regulations.
  • If the passenger falls ill, then the refund policy will apply the fare rule.
  • In case of the death of the ticket holder, the letter must include:
    • The family member’s name
    • And, the relationship with the customer.
  • In the case above, the spouse’s children and parents are eligible as family members.

Limitations for Money-Back Requests

Given the following scenarios, passengers can face limitations when asking for refunds post cancellations.

  • The validity of the ticket has expired.
  • Passengers ask for reimbursement in a country that is outside their home country.
  • They are not able to produce proof of permanent residence.
  • Considering the country, taxes, fees, and airport charges are non-refundable.
  • Additional fees for refund processing might be applicable.

What is Offered as Copa Airlines Cancellation Refund?

There are 2 options that customers can use to refund requests at their convenience:

  • Keeping the ticket for future use
  • Proceed with the refund application

Option 1: Keep a Ticket and Use it Later

When selecting this option, the following provisions are observed:

  • The customers get to change the date of the journey at their convenience.
  • They get a validity of 1 year for the ticket value applicable from the original date of purchase.
  • Call this airline for assistance when involved:
    • Groups
    • Partially used or redemption ticket holders

Option 2: Apply for Ticket Refunds

These are conditions applied when customers apply for Copa Airlines cancellation refund under this option:

  • Additional services cannot be refunded.
  • A duplicate cost or incorrect price is not refundable.
  • If the customer purchases a ticket via a travel agency, they have to contact the same.
  • When the ticket has been purchased through Copa Airlines, fill up the “Refund Request Form”.
  • To find this form, search for the “Copa Refund Request” page on the browser.
  • Using the same page, the status of the request can be checked.
  • Otherwise, use the following ways to seek refunds:
Mode of Purchasing TicketsMethod for Refund Application
Sales office of this airlineThrough the sales office
Travel agentVia the same travel agency
Website of this carrier“Reservation Center” of Copa

What Information is Required for a Refund via Bank Transfer?

A customer can request a refund via bank transfer by sharing the following documents:

  • Copy of identity card/passport of the applicant and passengers within the reservation.
  • Bank certification applies to all countries.
  • Copies of void cheques or savings certifications (applicable to the USA).
  • In case of third-party payment: submit a letter from the passenger authorizing the payment.

Can Copa Airlines Cancel Flights?

In certain instances, the carrier can revoke your booking. The reasons why Copa cancel flights can include:

  • Not confirming the ticket
  • Coronavirus-related instances
  • Safety issues
  • Non-compliance from a passenger
  • Overbooking
  • Providing incorrect passenger information
  • Exceeding payment timeframes under the service “Reserve and Save my Itinerary for 24 Hours”
  • Other unforeseen situations

Notifications under Canceled Flight Policy

Within 30 minutes of confirmation, in sync with the Copa Airlines cancellation policy, the carrier will notify passengers about reversals through:

  • The website
  • Emails
  • Reservation Center
  • Notices available at the boarding gate
  • Displays at airports

Is there a Copa Air Cancellation Compensation Policy?

The compensation policy applies during Copa Airlines flight cancellations. Its terms are as follows:

  • Compensation due to technical problems is given only for routes that are applicable to Copa Airlines.
  • Passengers do not have to pay taxes while availing of this benefit.
  • The compensation is transferable to the first degree of consanguinity.
  • It is valid for one year from the date of its issue.
  • The amount cannot be issued in case the passenger loses the ticket or it expires.
  • Discount certificates are redeemable at this airline’s offices.
  • One can get food and beverage amenities worth USD 20.00.
  • Alternative flights can be requested.
  • When involving Copa Airlines flight delays that cause reversals, accommodation is given.
  • One can find transportation services to/from hotels as required.
  • The terms of this policy vary as per the following:
    • Montreal Convention (1999) for international trips
    • Chilean Aeronautical Code for national flights

How to Get Compensation from Copa Airlines?

Customers can apply for compensation at the airport counter of the carrier or the boarding gate. When the revocation is the result of a delay, they can apply for this from the service desk and by filling up an electronic form.

What are Copa Airlines Cancellation Fees?

The reversal policy can charge different fees for varying fare classes. By calling, one can get in touch with this airline to learn about the exact amount. Otherwise, use the following social media links:


In Summation, customers can apply for refunds or compensation as per the rules applicable by Copa Airlines. As long as their tickets comply with the Copa cancellation policy, they can also easily revoke their tickets.

Frequently Asked Questions

What is Copa Airlines cancellation policy?

This is a policy that helps in the reversal of tickets.

Can I get a refund from Copa?

Yes, you can get a refund from Copa when eligible.

Does Copa have a 24 hour cancellation policy?

This airline has a 24-hour policy where the ticket can be reversed within this duration of purchase.

Can I get a refund if I cancel my flight?

Yes, money-back is possible under a partial or full-refund policy.

How long does it take to get a refund from Copa?

The refund time for Copa Airlines varies based on the mode of payment used for ticket purchases.

What is Copa Airlines cancellation policy for COVID-19?

This carrier has reinforced a policy to help passengers undo their tickets amidst the pandemic.

How do I cancel my Copa flight?

Copa flights can be canceled by visiting the official site, specifically through “My Trips”.

Can I cancel my flight and get a full refund?

The refund can be availed of differently in terms of fully refundable fare rules after revocations.

Can I cancel the Copa flight within 24 hours?

Yes, within twenty-four hours, tickets can be undone.

Is Copa Airlines canceling flights?

This carrier may be canceling flights due to COVID-19 restrictions, safety issues, and other reasons.

Is there a Copa Airlines cancellation fee?

Passengers may have to pay a cancellation fee but it varies based on the ticket type.

Why did Copa Airlines cancel my flight?

Copa Airlines might have canceled flights due to overbooking, a technical issue, or COVID-19 situations.

What is Copa Airlines cancellation policy 24 hours?

This policy states that customers can reserve a ticket for 24 hours and cancel it within this duration.

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