Aer Lingus Cancellation Policy

The Aer Lingus cancellation policy plays a pivotal role in the reversal process. Affected by any change of plans or any unanticipated event, travelers may want to revoke their flights. This policy provides detailed rules and assistance to them. Even for flights revoked by the operator, it attempts to help them.

What are Aer Lingus Terms and Conditions for Cancellation?

This policy consists of multiple conditions and terms. An overview has been given below:

  • Travelers can undo duplicate bookings.
  • Due to medical conditions, revocations are allowed.
  • Online and offline reversals are possible, subject to further terms.
  • Depending on other conditions, one can get refunds.

Can You Make Aer Lingus 24 hour Cancellations?

The Aer Lingus 24 hour cancellation policy is available for revocations on the same day of booking.

  • Such a feature is given for “Transatlantic Flight” revocations. 
  • Passengers have the option to undo their booking to/from the USA 
  • They can do so within the initial 24 hours of the reservation.
  • Reversals are permitted for flights scheduled to depart no less than 7 days after booking.
  • You can expect a full refund during this risk-free window.

Can I Cancel Aer Lingus Duplicate Bookings?

Customers with duplicate bookings can make requests for revocation and a refund within 24 hours of ticket reservations.

The carrier will approve such Aer Lingus flight cancelations requests when the traveler’s name and itinerary on both reservations are identical.

What is the Aer Lingus Cancellation Policy for Bereavement?

Travelers may have to undo their bookings owing to the demise of Any: 

  • Family member (immediate relatives) 
  • Or, their co-traveler

In this scenario, the applicable terms are:

  • Such flight reversals must be made before the plane takes off.
  • To claim cash/vouchers, choose “Bereavement” in the refund request form.
  • The death certificate must be provided for the airline to process this refund.

How to Cancel a Flight on Aer Lingus?

The Aer Lingus flight cancellation policy guides that customers can dial the phone number of the carrier. It is available 24 hours a day, seven days a week.

  • The airline’s agent will support you with your itinerary which includes partner airlines. 
  • It is suitable for bookings made through the “Reservation Team” of the carrier.
Country/RegionAer Lingus Cancel Flight Phone Number
Ireland(01) 761 7834
United Kingdom0333 004 5000
The USA(516) 622-4222
Canada/The USA(800) 474-7424
Barbados+1 516 622 4222
Australia+ 0061 2 8349 9876

This table includes the countries in Continental Europe:

CountryCalling NumberOperational Hours (Native Language Speaking Agents)
France+33 18 69 95 728
Switzerland+41 44 52 46 766
Austria+43 12 06 09 26 75
Belgium+32 25 85 52 43
Portugal+351 21 366539
Spain+34 918 362265
Customer Service:
900 031071
Monday to Friday-09:00-17:00 (CET)
Luxembourg:+35 23 42 08 09 055
Germany+49 69 94 51 89 915German: 
Monday to Friday- 09:00-17:00 (CET)
Netherlands:+31 707 006 106Dutch: 
Monday to Friday-09:00-17:00 (CET)
Italy+39 06 89 38 65 02Italian:
Monday to Friday-09:00-17:00 (CET)

Note: Third-party bookings, contact the respective agent/agency/website to revoke your flight.

How to Cancel Aer Lingus Flight Online?

It is convenient to cancel flights online using a dedicated tool, messenger, and messaging platforms.

Option 1: Using the “Manage Trip” Tool

To manage booking details and other services, a specific tool on the carrier’s website is quite helpful. Through this, the instructions below can help you undo the reservation:

  • Visit the official site of Aer Lingus.
  • On the main webpage to the top right-hand side, click on “Manage Trip”.
  • The user will be directed to “My Trips”.
  • Here, retrieve the booking by adding:
    • “Booking Reference”
    • “Family Name”
  • Then press another button named “Manage Trip”.
  • For a certain booking, look for the Aer Lingus cancellation option. 
  • Follow the given instructions.
  • Make the payment of any applicable revocation fee.

Tip: Users can additionally download the carrier’s application on their “iOS”/“Android” devices to perform the above action.

Option 2: Via Facebook Messenger

One can connect with the virtual assistant of this carrier online and take help to reverse bookings.

  • Open the airline’s website. 
  • Find the “Support” section on the top action bar.
  • Click on it to be directed to a new page.
  • The “Facebook Messenger” chat icon will be located here.
  • Hit on it and click on “Start Chat”.
  • To log in, choose either of the one:
    • “Use Messenger”
    • “Continue as Guest”
  • Initiate the Aer Lingus cancelling flights process by typing:
    • “How do I Cancel My Flight?”
  • The virtual assistant will provide you with multiple options. Choose “Cancellation”.
  • You will have all the necessary links for:
    • More information 
    • And supporting policies
  • Follow the steps provided by the virtual assistant to complete flight reversal.

Option 3: Other Messaging Platforms

Customers have the option to reach out to the airline for help and settle revocation queries through various other chat mediums.

The messaging platforms are tabulated below along with relevant links:

Chat MediumLinks

What are the Types of Aer Lingus Cancellation Refunds?

On ticket reversals, there are three types of refunds available. Some types are also applicable for operator-canceled flights.

Voucher Refund

As per the Aer Lingus cancellation policy, this airline provides voucher refunds in specific situations. A customer can use it for up to 5 years. 

  • Mostly, the voucher includes:
    • Ticket value
    • Any modification charges
    • Bag/seat fees
  • You do not get the value of any third-party purchases, such as car rentals. 
  • This is available for travelers who no longer want to use their itinerary. 
  • The customer must request the voucher at least 14 days before the departure date. 

Fees/Cash Refund

This Aer Lingus cancellation refund is subject to the fare you have purchased. Based on the fare rules, its amount is assessed. 

  • You may get a complete cash refund of the ticket. 
  • The fare category determines the eligibility of getting the bag/seat charges. 

Note: This airline presents cash/voucher refund options in case of flight disruptions.

Tax Refund

When a traveler is unable to take the flight, he/she can ask for a tax refund. 

  • This is imposed by the government. 
  • Depending on the fare type, charges imposed by the airline will be refunded.

Refunds Based on Aer Lingus Fare Types

All eligible refunds are processed based on the ticket category. Moreover, the fare categories are divided on the basis of routes. 

Within Europe

The table below includes the eligibility for getting money back and the types available:

Economy FaresRefund EligibilityVoucher Cash Tax Refund
SaverNon-refundableNot AvailableNot AvailableAvailable
PlusNon-refundableNot AvailableAvailableAvailable
AdvantageOr, AerSpaceRefundableNon-refundable altered fares, get only the difference in fare.AvailableAvailable

Note: Applied charges for bags, seats, and changes remain non-refundable.

Transatlantic Flights

Certain fare types fall under this category. Additionally, the eligibility and type of refund, under the Aer Lingus ticket cancellation policy, are highlighted in this table:

Economy FaresRefund EligibilityVoucher RefundCash RefundTax Refund
SaverNon-refundableNot AvailableNot AvailableAvailable
SmartNon-refundableNot AvailableAvailableAvailable
FlexRefundable Non-refundable altered fares, get only the difference in fare.Available (2 hours prior take-off)Available
Business FaresRefund Regulations
BusinessComplete cash refund for Aer Lingus flight cancellations prior to the plane departs (after deducting 15%)Non-refundable altered fares, get only the difference in fare.AvailableAvailable
Business FlexRefundableNon-refundable altered fares, get only the difference in fare.Available (Before the departure time)Available

Note: Applied charges for changes remain non-refundable.

Additional Regulations for Refunds

For all eligible refund types, the following regulations apply:

  • A refund service/administration charge (12 EUR/GBP) is imposed.
  • It is processed to the initial source of payment.
  • Customers are notified after their refund is processed.

How to Get an Aer Lingus Cancelled Flight Refund?

You can locate the Aer Lingus cancellation refund form on the official website and claim the available money:

  • On the homepage of this carrier’s site, locate the “Support” tab. 
  • Place the cursor over it for the drop-down menu to load.
  • Select “Request and Enquiries”.
  • On the fresh page, below the “Refund Requests” section, select any one option:
    • “Cash Refund”
    • “Voucher Refund”
    • “Tax Refund”
    • “Disrupted Flight Refunds”
    • “Compensation Claim”
  • Click on the links provided below the respective refund options to get the form.
  • Fill up the document carefully by abiding by all the instructions.

What is the Policy for Cancelled Aer Lingus Flights?

Sometimes, the carrier may revoke flight operations due to a variety of factors. Such factors for cancelled Aer Lingus flights include:

  • Any operational issues
  • Limitations due to air traffic
  • Severe/bad weather conditions

What if Aer Lingus Cancelled My Flight?

When this airline revokes flight operations, it immediately tries to contact the passenger. It offers them several options to manage their disrupted itinerary.

Option 1: Supporting Changes

Under this option:

  • Travelers get to change their Aer Lingus flights.
  • This is possible when there are available trips.
  • You may have to pay the fare difference.

Note: Contact the carrier when you are unable to modify/rebook online. Moreover, contact it in case you have a connecting flight in the reservation.

Option 2: Obtain Aer Lingus Cancelled Flight Refund

Passengers have the chance to claim their money back. They can choose from the following options:

  • Cash 
  • Voucher

Is Aer Lingus Flight Cancellation Compensation Given?

Monetary and service compensations are available for assisting distressed fliers in the instances of Aer Lingus booking cancellations. These are given when the booking meets the following rules:

  • On reserving the following fares:
    • Available to the public
    • Commercial program
    • Frequent flyer program
  • Having a confirmed reservation
  • For flights supposed to be operated by this carrier
  • Additionally, for flights scheduled to depart from a European airport
  • Any “Community Air Carrier” operating a flight that is supposed to depart from a third country

Monetary Aer Lingus Cancellation Compensation

Passengers are offered the following compensation in the form of cash, based on the distance of the flight. 

Distance (All flights)Compensation Offered
1,500 km or lessEUR 250
“Intra-Community” flights over 1,500 km 
Flights in between 1,500 km-3,500 km
EUR 400
Other flightsEUR 600

The Aer Lingus cancellation compensation amount is reduced by 50% when: 

  • Re-routing is arranged to the final destination 
  • And the arrival time doesn’t go beyond the initial schedule by:
    • 2 hours for any flight 1,500 km or less
    • 3 hours for any “Intra-Community” trip
    • 4 hours for other flights

Service Compensation

The following services are offered free of cost:

  • Refreshments and meals (subject to the duration of waiting)
  • Communication facilities, such as:
    • 2/two telephone calls
    • E-mails
    • Fax/telex messages
  • When the new departure time is one day later for the Aer Lingus rebook cancelled flight:
    • Accommodation in a hotel for overnight stays 
    • Transportation to/from the airport and lodging

When is there no Aer Lingus flight cancellation compensation?

Synchronizing with the Aer Lingus cancelation policy, travelers are not compensated for flight reversals when:

  • Notified not less than 14 days/2 weeks from the departure date
  • Informed between 14 days/2 weeks and 7 days from flight take-off date and are offered:
    • Re-routing to depart within 2 hours from the original departure time
    • Arrival time is less than 4 hours from the original schedule
  • Notified within 7/seven days from departure date and given:
    • Re-routing of flight that departs within 1/one hour from original departure time
    • Arrival time is less than 4 hours from the original schedule
  • The operator can provide proof of unavoidable “Extraordinary Circumstances” as the cause of reversal.

Can You Rebook Cancelled Flights?

On Aer Lingus, to rebook cancelled flights, some provisions are given:

  • Re-routing to the final destination:
    • Immediately (subject to availability)
    • On a different date based on the traveler’s convenience

Otherwise, you can get reimbursement for the complete value of the ticket within 7/seven days. It is also available for:

  • Unused portions of the itinerary
  • Used portions if the original plan is disrupted
  • Return flight to the origin (whenever relevant)

To sum it up, this carrier is thoughtful enough to extend its help in revoking flights. It also offers several benefits using the Aer Lingus cancellation policy to minimize the inconvenience due to reversed flights.

Frequently Asked Questions – FAQs

How to cancel Aer Lingus flights?

For Aer Lingus booking cancellations, customers can use the “Manage Trip” tool on the website and mobile application.

How to cancel flights with Aer Lingus for duplicate bookings?

To reverse duplicate bookings, the user must notify the carrier within 24 hours of the purchase

What is Aer Lingus cancellation policy?

This feature allows customers to undo bookings and claim refunds.

Can I get a full refund if I cancel my flight?

Yes, you can get full cash refunds for Flex and AerSpace Economy fares as well as all Business fare types.

Do you have 24 hours to cancel with Aer Lingus?

The Aer Lingus cancel flight within 24 hours feature is available for certain bookings.

Can you cancel an already booked flight?

Yes, confirmed bookings can be revoked, and refunds can be claimed.

Can I cancel a flight due to illness?

On Aer Lingus, cancellation due to illness is possible, subject to some terms.

Does Aer Lingus refund cancelled flight?

The operator may revoke a flight. Then you can get an Aer Lingus refund due to cancelled flights.

What is Aer Lingus ticket cancellation policy within 2 hours before flight takeoff?

Any flight revocations within 2 hours of the departure can only get a refund of the taxes imposed by the government.

How to find Aer Lingus cancelled flight claim form for compensation?

Visit the “Requests and Enquiries” page under the “Support” section on the operator’s website to find out the “Compensation Claim” form.

How to know about Aer Lingus flight cancellations today?

You can check the website of the operator for flight status updates, or, contact it.

What is the Aer Lingus cancellation policy 24 hours?

The 24-hour policy can allow you to discontinue a booking within the said time frame.

Is there an Aer Lingus cancellation form for refunds?

Yes, a flier can access a refund form post the revocation of a journey.

What is the Aer Lingus cancellation phone number?

For the USA, use the phone number (516) 622-4222 to reverse your trip.

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