Swiss Airlines Cancellation Policy

Swiss Air is a popular airline that operates globally, offering a wide range of flights and services to its customers. However, unexpected situations can arise, leading to flight cancellations. In such instances, it is essential to understand Swiss Airlines cancellation policy to know what options are available to you as a customer.

This guide will provide an overview of Swiss Air flight cancellation policy, including the circumstances under which a flight may be canceled, how to request a refund or rebooking, and any fees or penalties associated with cancellations.

What are the rules to consider when requesting the Swiss Air flight cancellation?

The rules for requesting a Swiss Air flight cancellation depend on the type of ticket you have purchased and the circumstances of your cancellation. Here are some general guidelines to keep in mind:

  • To get eligible for a refund, make sure you cancel your flight up to 3 hours before the scheduled departure.
  • Flight cancellation requests would be applicable on the Swiss Air operated flights.
  • If you have any questions or concerns about your cancellation, you can contact Swiss Air customer service for assistance. They can help you understand your options and provide guidance on how to proceed.
  • If you are canceling your Swiss Air flight due to unforeseen circumstances such as illness or a family emergency, you may be required to provide documentation to support your claim. Be prepared to provide any necessary documentation to support your cancellation request.
  • If you are canceling your Swiss Air flight and wish to rebook, make sure you understand your options for doing so.

Depending on your fare class and the reason for your cancellation, you may be able to rebook your flight at no additional cost or for a fee, under the Swiss Air cancellation policy.

What is Swiss Air 24 hour cancellation policy?

Yes, Swiss 24-hour cancellation policy allows passengers to cancel their reservation within 24 hours of booking without incurring a penalty fee. This rule is applicable to all ticket kinds, even those that are non-refundable. Add to that –

  • To cancel your reservation, you can log in to your SwissAir account or contact Swiss Air’s customer service center.
  • If you cancel your reservation within 24 hours of booking, you will receive a full refund to the original payment method.
  • Swiss Air 24 hour cancellation policy is not applicable to bookings made with frequent flier miles, discounted fares, or group bookings.
  • Passengers can request Swiss Air flight changes for free within 24 hours of purchase. Fare difference may apply.
  • However, if you cancel your reservation after the 24-hour period, the refund amount will depend on the fare rules associated with your ticket.
  • Swiss cancellation policy 24 hours applicable for the flights to and from the United States, provided the scheduled departure date must be booked at least 7 days in advance.

What is the Swiss Air Covid Cancellation Policy?

The Swiss Air Covid Cancellation Policy allows passengers to cancel their flight due to the Covid-19 pandemic without any penalty or fees. If you have booked a flight with Swiss Air and you need to cancel it due to Covid-19 related reasons, such as travel restrictions or health concerns, you may be eligible for a refund or a travel voucher. In addition –

  • Swiss Air’s Covid-19 cancellation policy may vary depending on the ticket fare type and the departure country.
  • It is recommended to check the specific terms and conditions of your ticket or contact Swiss Air customer service for further information.

In general, if your flight is canceled by Swiss Air due to Covid-19 related reasons, you will be offered the option to rebook your flight, receive a travel voucher or a refund.

How to request a flight cancellation with Swiss Air?

Passengers can request Swiss Air flight cancellation online, via the airline’s representative, as well as over the phone.

How to cancel flight on Swiss Air online?

To request a flight cancellation, navigate to the Swiss Air manage booking section, you can follow these steps:

Step 1: Go to the Swiss Air website at

Step 2: Click on “My bookings” on the homepage.

Step 3: Enter your “booking reference” and “last name” to access your booking.

Step 4: Select the flight you wish to cancel and click on “Cancel flight“.

Step 5: On the following page, you will get to know the Swiss Airlines cancellation fee and the refund associated with your booking.

Step 6: Confirm your selection, and proceed to the checkout page to complete the request.

Step 7: Once the cancellation is complete, you will get a confirmation email on your registered email address.

What is the procedure to cancel a flight with Swiss Air via phone?

To request Swiss Air flight cancellations, you can follow these steps:

  • Contact Swiss Air customer service by phone or email. You can find their contact information on the Swiss Air website.
  • Provide the representative with your booking information, such as your name and flight details.
  • Explain that you would like to cancel your flight and provide a reason for the cancellation.
  • Ask the representative about the Swiss Air cancellation policy and any fees that may apply.
  • If you are eligible for a refund, ask about the refund process and how long it will take to receive your refund.
  • Confirm the cancellation with the representative and make sure you receive a confirmation number or email.
  • If you need to rebook a new flight, ask about the options available to you.

Remember to check the Swiss International Airlines cancellation policy and the terms and conditions of your booking before requesting a cancellation. Additionally, keep in mind that some fares may not be eligible for cancellation or may incur fees

How to cancel Swiss air flight at the airport?

To request a flight cancellation with Swiss Air at the airport, you can follow these steps:

  • Locate the Swiss Air ticketing or customer service counter at the airport.
  • Approach the counter and provide your booking details, including your name and flight number.
  • Inform the representative that you wish to cancel your flight.
  • The representative may ask for a reason for the cancellation or may offer alternatives, such as rescheduling or rebooking.
  • If you decide to proceed with the cancellation, the representative will initiate the cancellation process.
  • Depending on the fare conditions of your ticket, you may be eligible for a refund or credit for future travel under the Swiss Air ticket cancellation policy.
  • Make sure to confirm the refund or credit details with the representative before leaving the airport.

How do I cancel a Swiss flight through social media?

For all cancellation and change-related queries, passengers can approach Swiss Air through various Social Media handles.


What are the conditions for a refund on the Swiss Air flight ticket?

The conditions for a Swiss Airlines refund on flight tickets depend on several factors, such as the fare type, the ticket’s terms and conditions, and the reason for the cancellation. Here are some general guidelines:

  • Refunds are usually granted for fully refundable tickets. If you have purchased a non-refundable ticket, you may be able to get a refund if your flight is canceled or significantly delayed.
  • In case a passenger cancels flight within 24 hours of booking, you may be eligible for a full refund, regardless of the fare type.
  • Swiss Air flight cancellation outside of the 24-hour window, the refund amount may vary based on the fare type and how close to the departure date you are canceling.
  • If your flight is canceled by Swiss Air, you are entitled to a full refund or a rebooking of your flight at no additional cost.
  • You might be entitled to a refund or a rebooking if you miss your flight because of unforeseeable occurrences like bad weather or a medical emergency.

You should always review the Swiss cancellation policy of your ticket or contact Swiss Air customer service for more information about their refund policy.

What are my rights if Swiss Air canceled my flight?

If the Swiss cancel flight or was subject to a long delay, or you have been denied boarding you may be entitled to certain rights and compensation under the European Union Regulation 261/2004, depending on the circumstances of the cancellation.

  • Right to reimbursement or re-routing – Swiss Air must offer you the choice between a full refund of your ticket or an alternative flight to your final destination at the earliest opportunity.
  • Right to care – If your alternate flight is scheduled to depart on the next day or later, Swiss Air must provide you with meals and refreshments, accommodation (if necessary), and transportation between the airport and the place of accommodation.
  • Due to overbooking – You have a right to assistance from the airline if overbooking results in you being refused boarding the booked aircraft against your will. You will also be given the option of using a different mode of transportation to get you to your planned location. Subject to availability, you may choose –
    • To be re-routed to your final destination at a later or a convenient date
    • If they do not want to opt for an alternate flight, passengers are entitled to a refund on the unused portion of the ticket.

Swiss Air cancellation compensation due to the overbooking may vary with the flight distance –

Flight DistanceOverbooking Compensation
Under 1500 km325 USD
Between 1500 and 3500 km530 USD
Over 3500 km725 USD
  • Due to flight cancellation – You have the same rights to the alternative transportation, assistance, refund, and compensation should your flight have been canceled. Passengers are not eligible for Swiss Air canceled flight compensation –
    • If passengers have been informed of flight cancellation at least  2 weeks of departure.
    • The alternate flight arrives no later than 4 hours after the scheduled arrival time and departs no early than 2 hours before the original time. The passenger has been advised of the cancellation between 14 and 7 days before departure.
    • The alternative flight departs no more than one hour before the original departure time and arrives no more than two hours after the scheduled arrival time. The passenger was advised of the cancellation fewer than seven days before the scheduled departure.
  • Due to flight delay – According to EU regulation 261/04, delays happen when a flight is delayed more than –
    • 4 hours for flights over 3000 km.
    • 3 hours for the flight between 1000 and 3000 km.
    • 2 hours for the flight within 1500 km.

If a delay lasts longer than five hours, you are entitled to a refund of the ticket price for the unused portion of the ticket. If necessary, you may also be given alternate transportation back to your original point of departure.

To claim your rights and Swiss Air delayed flight compensation, you should contact Swiss Air as soon as possible and provide them with your booking information and details about the cancellation.

How much is the fee to cancel the flight with Swiss Air?

The Swiss airline places a strong emphasis on providing passengers with accessible travel options. As a result, in certain circumstances and scenarios, the airline charges a small cancellation fee. Fortunately, you have 24 hours after making the purchase to cancel the ticket without penalty.

If you are running late, be sure to get the most recent information on fees by calling the Swiss Airlines representative. 

Note: If you’re considering cancelling your reservation, it’s important to check the terms and conditions of your ticket to understand the Swiss Air cancellation fee that may apply.

Passengers are advised to carefully read the terms and conditions of their tickets before making any changes or cancellations. By following the Swiss flight cancellation policy guidelines, travelers can avoid any additional fees or charges and receive a timely refund or rebooking. 

Frequently Asked Questions

Does Swiss Air have 24 hour cancellation policy?

Yes, passengers can cancel the flights for free within 24 hours of purchase provided the flight must originate to and from the United States.

How do I cancel my SWISS flight?

Passengers can cancel the flight using the Swiss Air My Booking tab. Alternatively, passengers can call the airline directly to request flight cancellation.

Can I cancel my flight and get a Swissair refund?

Yes, provided that the fare rule of your flight reservation must include a refundable fare.

What is the cancellation policy for SWISS Pass?

The cancellation policy for a SWISS Pass can vary depending on the specific type of pass you have purchased and where you purchased it from.

Can I get a full Swiss Air refund if I cancel my flight?

Yes, in that case, you need to cancel the flight with Swiss Air within 24 hours of purchase.

How do I claim compensation from Swiss Air?

You need to head to the Swiss check-in counter on the day of departure. Notify airlines about the flight delay or canceled flight. Keep your boarding pass and flight confirmation handy.

How long does it take to get a refund from Swiss Air?

In general scenarios, the airline offers the refund in the original method of payment in 7-10 business days.

Can I claim compensation for a Swiss Air cancel flight?

Swiss Air may also have their own policy regarding compensation for canceled flights, which may provide additional rights and benefits beyond what is required by law.

Does the airline offer Swiss Air cancel within 24 hours facility to passengers?

Yes. You can avail a full refund only if the scheduled departure date is at least 168 hours away at the time of cancellation.

Can you cancel a same day flight within 24 hours?

You can check their website or contact their customer service to confirm if your ticket is eligible for a refund under their 24-hour cancellation policy.

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