Air Canada Unaccompanied Minor Policy

Several customers have expressed confidence in Air Canada’s service to let their children fly alone. The Air Canada unaccompanied minors policy is primarily designed to provide caregivers peace of mind. The framework of this policy emphasizes age limitations, regional accessibility, and much more. 

Overview of Air Canada Unaccompanied Minor Service

It can be difficult to send your child alone on a flight. But due to various situations, you may have to do so. This air operator has designed the framework of the policy to look after the minors and address all their concerns.

Following are some highlights of the policy:

  • The service can be purchased for Air Canada or Air Canada Rouge non-stop flights.
  • It is available for any non-stop Jazz-operated Air Canada Express flight.
  • A parent or guardian must remain at the airport until the flight has taken off.
  • In the event of any flight disruption, this will ensure safety.
  • You may further read Air Canada’s flight delay policy, to claim compensation.
  • This service is mandatory for children between 8 to 11 years.
  • Air Canada Unaccompanied Minor fee of the service may include meals.

Note: The unaccompanied minor service cannot be purchased for codeshare or connecting flights.

How Does Air Canada Unaccompanied Minor Policy Work?

You can be sure that your child will receive quality care once you purchase this service for him/her. From the check-in counter to the safe arrival and handover to the guardian, the airline takes complete responsibility for the young passenger.

For more information on how the policy for Air Canada unaccompanied minors serves lone kids, read the following points:


  • At the check-in counter, you will be asked for the identification proof of the child.
  • Other required documents will be verified.
  • You will be asked to fill out the “Request for Carriage” form.
  • It will be added to a “UM” envelope and remain in the custody of the carrier’s agent.

Note: The Air Canada online check-in policy lists other details. 


  • Minors traveling alone are always given priority boarding. 
  • Such young passengers are then given an “Unaccompanied Minor Lanyard”.
  • The agent will escort the kid through the security check and boarding area.

On Board:

  • After the boarding gate, the “In-flight Service Director” will take over the responsibility.
  • The service director will look after all the needs of the child on board.
  • On arrival, they will help to deboard and take the child to the airport agent.


  • The airport agent will help the minor pass through the arrival section.
  • Lastly, the custody of the young passenger will be given to the designated person.

Air Canada’s Unaccompanied Minor Service Based on Age Group

The airline has trained professionals who deliver flawless services to lone minors. They will be responsible for the child from the airport to the final destination. On Air Canada unaccompanied minor international flight age must be less than 17.

Aside from this, the service is offered across various age groups. The table displays the air canada unaccompanied minor age restrictions that apply to various age groups.

Age GroupSpecifications
Below 8 years oldThis service is not available. Must be accompanied by an adult or someone above the age of 16.Both passengers must occupy the same cabin and the seat must be adjacent.
From 18 to 11 years oldMandatory
Between 12 to 17 years oldOptional

Note: If you are not using the service and have a connecting flight with another carrier,  then verify the carrier’s age limit policy to prevent any complications.

Pets are not permitted to accompany young travelers who are not accompanied by an adult. You must check the Air Canada pet policy to have a better grasp of the situation.

How to Book Unaccompanied Minor Service on Air Canada?

Minors who are supposed to travel alone with this carrier, their guardians, or parents can book this service for their assistance. The service can be purchased at the time of buying the ticket.

The air operator suggests getting in touch with “Air Canada Reservations” to get the service. Although there are more ways to buy the service for young passengers.

Method 1: Connect with Air Canada Reservations

Customers from the USA and Canada can book the service for their kids by calling the toll-free number 1-888-247-2262. Other international customers can check the table below.

LocationContact NumberHours of OperationWorking Days
Austria, Bulgaria00 800 669 92222 (toll-free)24 hours All week
Croatia0 800 223 043Fax: +49-69-27115-11209:00-17:30 (CET)Monday-Friday
Cuba00 52 55 9138 0261 (Toll charges may apply.)7:00 am to 11:00 pm (EST)6:00 am to 10:00 pm (CST)12:00 (noon) to 4:00 am (GMT – UTC)4:00 am to 8:00 pm (PST)
Costa Rica0 800 032 0066Spanish: 06.00-22:00 (CST)Monday to Sunday 
English and French: 24/7
Dominican Republic809-200-7962Spanish: 06.00-22:00 (CST)Monday to Sunday 
English and French24/7
Kenya+1-514-393-3333 – (Charges may apply)24 hours a day7 days a week 
Panama507-836-6225 (Charges may apply)Spanish: 06.00-22:00 (CST)Monday to Sunday 
English and French24/7
Sri LankaTel: 94-11-547-4747Fax: 94-11-522-0066
RomaniaTel: 0 800 895 32409:00-17:30Monday to Friday 
  • Air Canada unaccompanied minor international flights allow minors less than 17 to fly internationally.
  • Hence, other than the table, you may go to the website to access “Other numbers”. 
  • Then you can find relevant phone numbers to make reservations.

Aeroplan members have an additional set of contact IDs, which are listed in the table below:

RegionCalling ID/Number
The USA, Caribbean, Canada1-800-361-5373
United Kingdom0800 756 3865
Other locations1-514-395-0300

Note: Hearing-impaired Aeroplan members can dial 1-800-361-5373 to reach the carrier.

After you have the necessary details to connect with “Air Canada Reservation”, these steps will be helpful:

  • Upon calling on the phone number, you will be connected to an agent.
  • Inform the agent that your young one is supposed to fly alone.
  • This person will verify the age of the child and then proceed.
  • He or she will completely assist you through the procedure.
  • You may also clarify any doubts and queries regarding the service.
  • Make sure to inform about any medical condition that your child may have.
  • To finish the process, you can continue to make the required payment.

Method 2: Contact Your Travel Agent or Agency

For third-party bookings, the airline instructs the customers to contact their travel agent or agency to book the unaccompanied minor service. They must be made aware of your child’s solo flight.

If they have the necessary information, they will be better at explaining the entire process. You can also get your queries answered. For a hassle-free trip, make sure that you are familiar with the policy under  unaccompanied minors on air canada. This will further help in preparing the young passenger.

Method 3: Visit the Regional Office of Air Canada

The flag carrier of Canada has established multiple regional offices across several locations. This is ultimately helpful for the passengers to get their queries cleared. Beyond this, you can visit the airline’s office to make reservations.

You can also go to the office to purchase the unaccompanied service for kids flying solo. Their trained officials will help you with the process and give other details.

To find the exact address of the carrier’s office, follow the steps shown here:

  • Head to the official web portal of this carrier and find Airlines “Customer Support”.
  • Click on it, and you will be redirected to a fresh page. 
  • Scroll down to “Other numbers” and click on it.
  • On the new page, there will be a drop-down menu to select regions.
  • Choose the relevant region and tap on “Go.”
  • Now, you will have the contact details and the address of the airline’s office.

Required Documents at the Airline’s Office

The Air Canada unaccompanied minor policy has defined some necessary documents. Suppose you go to the office to purchase the service for kids traveling alone, carry the legal documents, like:

  • Valid government identification document of the child
  • Passport
  • Birth certificate
  • Passport-sized photos
  • Guardian or parent government identification document 

Method 4: Social Media Support

In the age of digital connectivity, you may reach out to the carrier on its authorized social media handles. Here you may make a post and explain all your concerns. Tag the official handle of the airline before posting your query. The agent will answer your concerns shortly.

The official social media support handles are:

Social Media PlatformLink to the Official Handle

Unaccompanied Minor Forms and Necessary Documents on Air Canada

When children fly by themselves, the carrier’s policy is strict enough to avoid any mishaps. It is very particular about legal documents and authentications. Any Air Canada unaccompanied minor forms must be filled out carefully and duly submitted.

The necessary documents for flights within Canada are:

  • Government-approved identification proof (original only)
  • Birth certificate (for children below the age of 18)
  • Health Card

A passport is essential for flights to and from:

  • International locations 
  • The United States

Before check-in, the parent or guardian of the young traveler is asked to fill out a “Request for Carriage” form. This is then attached to the Unaccompanied Minor Envelope  (T672-ENV).

This envelope includes:

  • Identification number of the child
  • Flight number
  • Details about the person supposed to receive the child (name and phone number)
  • Signature of the parent or guardian
  • Customs documentation
  • Emergency numbers

Guidelines for Parent/Guardian at Destination

The designated person who is in charge of receiving the minor must be aware of the Air Canada unaccompanied minor rules. He or she needs to be aware of the following things:

  • He/she must have government-approved identification proof.
  • The person must sign on the “Unaccompanied Minor Envelope”.
  • It must be retrieved from the airline’s agent accompanying the minor.

Air Canada Unaccompanied Minor Fee and Meal Options

To avail of the service for children flying alone, guardians or parents need to pay a fee along with the ticket. Irrespective of the fare type you choose, a service fee ranging from $100 to $118 CAD/USD is charged per flight for each minor.

For flights that only have “Air Canada Bistro”, the meal is included in the service fees. Moreover, non-alcoholic refreshments are always included on all flights of this operator. 

Except on flights to/from Sun and Caribbean locations, complimentary meals are available to the following destinations:

  • International Economy Class 
  • The Caribbean and North America Business Class 
  • International Business Class

The price of meals is included in the Air Canada unaccompanied minor cost. You can even purchase Air Canada Bistro coupons for your child to have extra snacks.

Restrictions Imposed by Air Canada’s Unaccompanied Minor Service

This carrier aims to deliver the best service to its passengers. To avoid any unforeseen circumstances, children with certain medical conditions are not permitted to travel alone.

Young travelers are not allowed to travel alone when they have the following health complications:

  • Deaf or blind
  • Extreme allergies to:
    • Peanuts
    • Peanut Products
    • Dogs 
    • Cats
    • Others
  • Medical condition (physical/psychological) that requires:
    • Special attention
    • On-board medication administration

The Air Canada unaccompanied minors policy states that any child with any other health complication has to get medical approval to travel solo. If the young traveler doesn’t pass the medical examination, the airline has the right to deny boarding.

Connect with the “Air Canada Medical Assistance Desk” for more details on obtaining medical clearance for an unaccompanied minor. The airline strongly suggests getting in touch with the medical help desk at least 48 hours before the scheduled departure.

The contact details are as follows:

LocationContact NumberWork Hours
Canada and the USA (toll-free)Phone: 1-800-667-4732 Fax: 1-888-334-7717Monday-Friday: 6 a.m. to 10 p.m. (ET)
Saturday and Sunday: 6 a.m. to 8 p.m. (ET)
Other locations (charges apply)Phone: 1-514-369-7039 Fax: 514-828-0027

Note: You may reach the medical assistance desk at

Top-class assistance sets this flag carrier apart from other airlines. This policy assists unaccompanied children and ensures their safety. Such young travelers can fly in comfort. Therefore, several customers prefer this flag carrier for their children worldwide.

Frequently Asked Questions

I won’t be able to purchase the service for the connecting flight. Why?

This service is not available for connecting flights, as such trips are subjected to several complications

My child needs special attention. What do I need to know?

You can connect with the carrier over the phone to explain your concern and learn about the service.

How can I prepare my child for an unaccompanied trip?

Try to prepare your little one by explaining all the details in advance to make the process less stressful.

What do I need to know once the child gets to the airport?

You must wait at the airport until the flight takes off to ensure the safety of the child during flight disruption.

How old do you have to be to fly unaccompanied on Air Canada?

To fly solo with the airline, the child must be at least 8 years old.

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