Aeromexico Baggage Policy

While traveling, the most important concern is baggage. It is a matter of priority when booking an itinerary. The Aeromexico baggage policy elaborates on various types of luggage and their regulations. It further discusses the standard weight and dimensions. You can even find charges for various bag types.

Aeromexico Baggage Allowance Policy

To benefit its customers, the operator has developed baggage guidelines. The major points are:

• Passengers are permitted to bring:
  • Carry-on
  • Personal item
  • Checked luggage

• You may travel with only one:
  • Pet
  • Emotional support pet, or 
  • Service Animal

• The number of checked luggage allowed is based on the type of fare.
• There are designated rules for codeshare trips.
• Passengers are charged for excess bags based on their route and fare type.
• Travelers with infants enjoy additional allowances.
• There are Aeromexico baggage rules on handling liquids and powders on board.
• You will find a list of restricted and prohibited items to avoid complications.
• One may also report a complaint for:
  • Delayed/damaged items
  • Lost bags

The violation of the policy may lead to Aeromexico flight cancellations.

Aeromexico Checked Baggage Allowance

Passengers are permitted to carry checked bags while traveling. The rate of your fare for both domestic and international flights is the deciding factor for the authorized quantity. The maximum dimension of each piece of luggage in both situations can be 62 inches (158 cm).

The table below highlights the standard number and Aeromexico checked baggage weight in the “Tourist Cabin”:

In “Premier Cabin”, the maximum number and Aeromexico baggage weight limit of checked bags is:

Note: The benefits offered for each fare at the time of purchase are available to customers who made reservations before October 6, 2021.

Aeromexico Baggage Policy for Codeshare Flights

When your schedule includes multiple flights, you may fly with another operator. These flights are codeshare with the Alliance Network or SkyTeam airlines. 

When your flight number starts with letters other than “AM” (for example, AA783950X), you will be traveling with one of Aeromexico’s partners. As a result, Aeromexico baggage allowances may change.

• Flights with layovers having the following may be subject to the allowance of the most important airline:
  • code “AM”
  • the code of another carrier 
• Such regulations are based on Resolution 302 – IATA. 
• The charges of the most important airline, Most Significant Carrier (MSC), will apply.
• MSC is the carrier that operates the reservation’s first international flight.
• Canada and the United States itineraries are exceptions.

Aeromexico Excess Baggage

Excess baggage is everything that a traveler brings in addition to the permitted quantity. It might be the number of bags or their weight/dimensions. The charges for excess items for various locations relating to the Aeromexico basic fare baggage are:

The excess Aeromexico baggage cost for “Classic”, “AM Plus”, & “Premier” fares are:

Note: Visit the official website for high-season and low-season Aeromexico baggage fees 2023.

The cost of an additional bag based on its weight and volume is:

Customers with certain credit cards are eligible for an extra allowance. After the regular advantages, their additional bags are counted. 

• Such extra luggage is assessed according to the number of items.
• The ticket must be issued in the credit card holder’s name. 
• If you pay using the given card, you will receive the benefit.
• Passengers with the following cards can benefit from this:
  • Platinum Card American Express Aeromexico
  • Santander Aeromexico Infinite Card
  • SkyTeam Elite Plus

Note: The excess Aeromexico checked baggage cost is subject to change. 

Aeromexico Carry-on Baggage

Your ticket includes a carry-on and a personal item. It must be safely stored in the overhead compartment/beneath the front seat. Wheeled/wheelless bags are considered carry-ons. Personal things include briefcases, umbrellas, backpacks, fanny packs, and so on.

Here are some more regulations:

• Operational considerations may prevent your luggage from being admitted.
• Such constraints may apply if items satisfy the criteria outlined under carry-on rules. 
• When this occurs, it will be sent as check-in baggage at no additional expense.
• Items exceeding the maximum authorized Aeromexico baggage weight and dimension are considered excess.  
• They will be checked in at an added cost, according to your fare.

Other Personal Items Accepted in Aeromexico Baggage Carry On

The following items are permitted on board with personal items:

• Raincoats or jackets
• Duty-free shopping goods
• Comfort products:
  • Blankets 
  • Pillows

• Books
• Electronic devices:
  • Cameras 
  • Laptops 
  • Headphones 
  • E-books

To qualify as personal goods, all of these things must satisfy the set dimensions. Or else, they will be regarded as additional luggage and charged.

Carry-on Weight Allowance

Each ticket type has a weight limitation for personal items and handbags. The Aeromexico baggage weight allowance differs based on the flight’s destination or route.

Mobility Aid and Special Medication

For individuals traveling with medical equipment or requiring specific medicines, the following will be taken into account:

• When you need assistive aid for mobility, Aeromexico baggage fees are waived.
• Medications that need a cold chain should be handled in a suitable container.

Aeromexico Baggage Restrictions for Powders/Liquids

Both powders and liquids are allowed as carry-ons with applicable conditions.

Powders:

Powdered items that weigh up to 350 grams are allowed. Permissible items include:

• Prescription medications
• Makeup
• Baby formula
• Human and pet remains (ashes)

As per TSA regulations, items in open containers of 350 ml or more are not allowed in hand baggage on flights to the United States. Baby formula will be the only exception. It can be in open containers of up to 350 ml.

Liquids:

The Aeromexico baggage policy allows non-flammable fluids up to 100 ml per unit and 1 lt. in total.

Traveling with Infants

Young travelers between the ages of 6 days and 2 years are regarded as infants. Certain allowances are available to parents of infants. These are discussed below:

• A passenger can travel with one infant and 1 baby stroller.
• Such travelers are permitted maximum of two items:
  • Bassinet or stroller
  • Diaper bag

• The passenger can bring an additional bag other than the standard allowance on an international flight.
• For international flights the Aeromexico baggage weight/length must not exceed:
  • 23 kg 
  • 1.15 m

Aeromexico Special Baggage Policy

You are allowed to bring unique items like sporting goods, musical instruments, and human remains. This section covers the policies relating to how to handle such items.

Sports Gear

Sporting equipment can be transported by the Mexican flag carrier. Passengers are allowed to bring their own items. The requirements differ depending on the type.

The table below lists the sporting gear permitted under the Aeromexico baggage policy:

• Some (*) items can be replaced for 1 article of the checked bag in the fare.
• Exchange is provided for products that are less than the maximum weight/dimension.
• Club Premier-Titanium travelers having an additional bag benefit may exchange for sporting luggage.
• This feature is not accessible for tickets with “class V” or “0” luggage allowances.
• 1 tennis racket case may be carried as a checked bag for no extra charge and without the exchanging luggage.
• All the sports items are mostly accepted on all “Grupo Aeroméxico” aircraft.
• The fee will be applied per product in a single journey.
• Since coolers are classified as extra sports equipment:
  • Solid plastic coolers are allowed.
  • Styrofoam is not allowed.

The applicable Aeromexico baggage fees vary with flight destination and season:

Maximum weight and measurements for sports gear are:

Musical Instruments

As hand baggage, the operator accepts musical instruments on board. The maximum permitted dimension for 1 item is 1.15 m (height + width + length).

Passengers may exchange their one checked bag for an instrument of standard Aeromexico baggage size at no additional charge. This provision is not available for flights to Mexico, Canada, or the United States.

Any instrument which surpasses the authorized Aeromexico baggage weight allowance should be handled by Aeroméxico Cargo.

Ashes

The transportation of human and pet remains (ashes) is accepted in both checked and carry-on luggage. To avoid spilling or contamination, the vessel should have an airtight seal made of wood, metal, or plastic. A sanitary cover is not necessary.

You will be required to provide the following documents at the time of verification:

• Death certificate in original or copy (only for human ashes).
• Document of cremation, exhumation, or removal of remains, original or copy.

Aeromexico Pets in the Cabin

This Aeromexico baggage policy permits guests to fly with a pet on board. It must satisfy several conditions of the Aeromexico pet policy also to be allowed. The passenger must be mindful of the documentation process. There are restrictions on flying with a pet to specific destinations. 

Here are the key points from the Aeromexico pet policy: 

• Dogs/cats are permitted within the cabin.
• Pets that are breastfeeding or are young will not be allowed.
• The animals must be at least 8 weeks old to fly.
• Only aircraft with a maximum length of six hours can transport pets on board.
• You must check in two hours before the flight with the animal departs.
• Standard measurements of the carrier are 16x12x8 inches (40x30x20 centimeters).
• Animals that do not satisfy the standards for cabin travel will be permitted as checked-in pets, depending on availability.
• A passenger is permitted to bring only
  • one pet
  • one emotional-support animal
  • or one service animal

The pet container must meet the following requirements:

• Soft or flexible plastic pouches
• The base of absorbent material
• Proper ventilation
• Enough room for the pet to turn around and lie down

Travelers need to pay an Aeromexico baggage carry on fee for the pet’s container. The rates highlighted below are inclusive of taxes and may vary:

Aeromexico Checked-In Pets

If your pet does not meet the requirements to be in the cabin, you can check it as your baggage. 

• Travelers can check only dogs and cats at the baggage counter.
• Birds may be checked-in and are subject to several conditions
• The pet container must be made of or welded mesh, synthetic or plastic.
• It must be scratch and bite-resistant.
• Metal, thick wire mesh, or other strong material must be used in the door.
• A secure lock is essential.
• Provisions for adequate ventilation
• Any body part of the animal should not extend from the container
• To prevent urine or feces from leaking, there must be leak-proof flooring.

The official website has additional information regarding various destinations, routes, and animal conditions. You must visit the website for a better understanding of the pet guidelines.

Passengers must pay the Aeromexico checked baggage fee for a pet container at the airport counter. The fee will be for one segment of the itinerary.

Taxes are included in the highlighted rates given below, which are subject to changes:

Note: To travel with other animals, you must connect with Aeromexico Cargo.

Traveling with Service and Emotional Support Pets

Aeromexico is prompt in taking care of the needs of its passengers. Hence, it has special regulations to enable guests to fly with Service Animals (SVAN) and Emotional Support pets (ESAN). The animal’s maximum weight can be 12 kg, and its permitted dimensions are 22 inches long by 12 inches high.

Additional guidelines for Service Animals are:

• Only dogs are permitted as SVAN and they are supposed to:
  • Aid legally blind travelers
  • Assist a deaf person by prompting signals
  • Anticipate an upcoming seizure of the owner
  • Supporting the owner with a motor disability

• Service dogs must be on a leash and carry identification tags.
• The animal must be at least eight weeks old.
• Service animals must follow the orders of the owner and must be well-behaved 
• During the flight, the pet shall remain on the floor in front of the traveler’s seat.
• There are no extra charges associated with the service.
• There is no restriction on the flight duration.

Regulations for an Emotional Support Pet include the following:

• Such animals provide therapeutic support to their owners through affection and companionship. 
• The traveler must provide a certificate issued by a psychiatrist to fly with (ESAN).

The rules for allowing Service Animals and Emotional Support Animals are similar. To obtain the most up-to-date regulations, limitations, and required documentation, visit the official website Aeromexico Airlines.

Aeromexico Baggage Restricted and Forbidden Items

The Aeromexico baggage policy also focuses on the safety of the passengers. It has several restrictions for the well-being of the entire flight. 

Check the requirements and restrictions for the following objects or items on the operator’s official website before boarding your flight:

Aeromexico Policy for Damage/Delay of Baggage

Even after carefully handling the baggage of the passengers, there might be some delayed/damaged or lost bags. To aid such customers, the carrier has provisions to take complaints from them.

To file a report for delayed or damaged luggage, you must visit the official website. Follow the steps below to navigate the website.

• Find the official website and navigate through the main page.
• At the top bar of the home page, you will find the “Travel Information” section.
• From the given options on the drop-down menu, click on “Baggage”
• Scroll down to the fresh page and choose “File a Report”.

Now, you may follow the method given below to file your report:

• Hit on “File a Report”. 
• You will be redirected to “Create a Baggage Report”.
• Here, you will have the option to create a report for:
  • Delayed Bag
  • Damaged Baggage
  • Lost Item

• Choose your preference and hit on “confirm”.
• To finish the report, carry out the instructions as given.

Clearing Baggage-Related Concerns with Aeromexico

It can be tough to stay composed when you have concerns regarding your luggage. To serve the customers better, the carrier has provisions to clear their queries. If you have concerns regarding your Aeromexico lost baggage or delayed items, connect with the operator.

Customers can contact the airline for help:

Note: To find the appropriate contact number for your region, change the location settings of the official page.

It is evident that Aeromexico has come up with an excellent luggage policy to cover all the important details. You can get ready for your upcoming trip with ease. Stay assured that you will receive help from the carrier in case of an unfortunate event.

Frequently Asked Questions

Related Page