Emirates Cancellation Policy

Customers can manage their reservations more easily when they can reverse tickets in case of unexpected occurrences. The Emirates cancellation policy monitors such revocations. When reversing any flight, the operator also refers to this policy to serve the customers better.

What are the rules for Emirates Flight Cancellation?

This policy has some guidelines that are helpful while revoking any ticket. 

  • Both refundable and non-refundable tickets are reversible.
  • The eligibility for reversal varies with the fare type purchased.
  • It cannot help in managing third-party reservations.

Can I use the Emirates 24 Hours Cancellation Policy?

The 24 hour cancellation policy of Emirates is given to passengers. 

  • It applies to bookings from/to the United States.
  • The reservation must be made 7/seven days or more before the departure date.
  • It is valid for the following purchases:
    • Via USA point of sale (example: the website)
    • By using Emirates “Skywards Miles” (for reward tickets)
  • Customers will have the following benefits during this risk-free window:
    • Any reversal charge is waived.
    • They can receive a complete refund.

What is Emirates COVID Cancellation Policy?

The Emirates cancellation policy for COVID accommodates passengers during this tough time.

  • Travelers can be offered the chance to keep some specific reservations.
  • They may be offered to fly as per their itinerary on a different flight at no extra cost.
  • One can get a complete refund.
  • The revocation fee may be waived for such bookings.

Note: For the latest policy, head to the website of this airline.

How can I cancel my Emirates Flight Ticket Online?

To make a fight cancellation online, travelers can visit the operator’s website. They can also install its application on their “Android” or “iOS” devices.

Option 1: Via “Manage Booking”

Fliers can cancel Emirates flight online by using the “Manage Booking for Emirates. It is available on the carrier’s website as well as the mobile application.

  • On the homepage, locate the section “Manage Booking/Check In”.
  • In it, add the “Last Name” as well as “Booking Reference”.
  • Hit on “Manage Booking” for the details to load.
  • Read the fare rules to see your eligibility for ticket reversal.
  • Complete the process with help of on-screen prompts.

Option 2: Take Help over Live Chat

On the official website, you can access the “Live Chat” feature to cancel Emirates booking online

  • Locate and select the “Help” tab from the main page.
  • From the drop-down menu box tap on “Help and Contacts”.
  • Scroll down the new page and locate the “Live Chat” box.
  • Hit on “Start Live Chat”.
The screenshot is taken from the Emirates official websites.
  • To begin, provide:
    • “First Name”
    • “Last Name”
    • “Email”
  • A user may take reference from the prompts on the chat box:
    • To ask queries
    • And undo their bookings

How to Cancel Emirates Flight Tickets Offline?

Tickets can be reversed by speaking with an airline representative over the phone or in person.

Method 1: Take Help from Contact Center

Customers can call or text the operator’s representative for Emirates flight cancellation. The following table lists a few cities with their available calling IDs:

CityContact Number Working Hour
New YorkCall: +18007773999Text: +18883201576
Abu Dhabi+971600555555
BangkokEnglish: +6627873387English speaker: 24/7
Thai language:
Thai speaker: 08:30 to 17:30 on weekdays
Ho Chi Minh City+84 28 3911 3099
Tokyo+81367434567English speaker: 24/7
Japanese speaker:
Monday to Friday: 09:00 – 18:00
Cape Town+27103440608
Hong Kong+85230713019English speaker: 24/7
Cantonese Speaker:
Monday to Friday: 08:00 – 18:00
Saturday to Sunday: 08:00 – 17:00 

Users from other nations/cities can visit the “Help and Contact” web page on the operator’s website for more details.

Method 2: Go to the Nearest Office

According to the Emirates cancellation policy, you can go to the airline’s regional office to revoke tickets for the following.

  • The traveler can request for revoking the complete itinerary.
  • Partially used reservations can be reversed.
  • Group bookings can also be undone.

Tip: Customers can find the address of the local office in the “Help and Contact” section on the airline’s official site.

What is Emirates Airlines Ticket Cancellation Fee?

To identify the fee to cancel your flight, you can follow a short procedure:

  • Through “Help” on the site, select “Help and Contacts”.
  • Scroll down and press “Start Live Chat”.
Emirates flight cancellation via Chatbot/Website Chat
  • Provide your identification details.
  • Once you are connected to an agent, you can learn about the fee.
  • Otherwise, you can choose your flight on the website.
  • Towards the right, at the top, hit “View Summary”.
  • Here, look for the rules regarding your ticket.
  • In these, details about the Emirates Airlines ticket cancellation fee should be given. 

When is Emirates Flight Cancellation Fee Waived?

An Emirates cancellation fee waiver is available for reservations that are revoked due to the sudden death of the traveler or an immediate family member.

  • Both unused and partially used itineraries can be revoked.
  • To get the fee waiver, submit the documents given below:
    • Death certificate
    • Or, other documents supporting the demise 

What is the Emirates Airline Cancellation Refund Policy?

Under this policy, a refund is available to the customer for eligible ticket reversals. 

  • The refund eligibility is based on the refundability status of the purchased ticket.
  • When you cancel Emirates booking, refunds are determined by the fare rules.
  • Other applicable penalties depend on the type of ticket.
  • Flights revoked to/from the USA within 24 hours of booking are eligible for full refunds.
  • Both unused and partially used tickets are refundable due to the death of:
    • Passenger
    • Close family member

Refund Processing Period

Refunds are processed after the operator receives a request from the customer. 

  • For credit card purchases, requests are submitted to the concerned company.
  • This process is completed no more than 7/seven days after receiving the request.
  • Purchases made these are processed within 20 days of requests being made:
    • Cash
    • Check 

How to Get an Emirates Ticket Cancellation Refund?

Customers can complete an online refund request form after undoing the reservation. 

To obtain an Emirates Airline cancellation refund form:

  • Click on the “Help” feature on the site and a drop-down menu will appear.
  • Select “Help and Contacts”.
  • On the new page, the user must pick the “Refund Request” box.
  • The information must be accurately added to the form.
  • Carefully read the statement, and check the boxes in the first section.
  • Feed the information needed to find the reservation.
  • Complete the personal details section.
  • Pick the refund type you need.
  • For cancellation fee waivers, upload relevant documents proving death (if applicable).
  • Provide EMD or ticket number (as applicable).
  • Pick the initial booking platform.
  • Select the country of departure/ticket issue.
  • Choose the payment method used at the time of booking.
  • Users may add comments to provide additional information.
  • Review and tick the confirmation box.
  • Lastly, click on “Submit” to share the form.

This option may be available for third-party reservations made no less than 24 months. Otherwise, the respective travel agency/agent must be contacted.

When Can Emirates Cancel Flights?

Sometimes the situation during air travel goes beyond control and leads to Emirates flight cancellations. This may include a variety of reasons:

Are Travelers Notified When Emirates Cancel Bookings?

The operator informs the passengers of any flight reversals to or from the USA within 30 minutes of receiving notice. Travelers receive the notification via:

  • Flight status updates on the official website and smartphone application
  • When requested via call centers
  • Email alerts (to subscribers)
  • Within the USA:
    • At the affected flight’s boarding gate
    • Carrier-controlled airport display screen

What if my Emirates Airlines Flights are Cancelled?

When your trip is discontinued, the Emirates flight cancellation policy allows fliers to choose one among the following remedial options:

Option 1: Alternate Transport and Ticket Validity Extension

The traveler and the respective baggage are given the option to fly at the earliest possible chance on one of the operator’s planes. Moreover, if deemed necessary, the validity period of the ticket is extended.

Option 2: Reroute

Affected passengers are given the chance to accept the schedule of re-routing that is planned within a reasonable timeline.

  • You will be rerouted on a flight operated by this airline or another carrier.
  • The class of this flight is decided after mutual agreement.
  • Any residual difference in the ticket price, fees, taxes, and other costs is returned.

Option 3: Involuntary Refunds

In sync with the Emirates cancellation policy, this operator provides an involuntary refund option after revoking a flight.

  • Passengers are offered a refund when they:
  • If the itinerary is not utilized, the refunded amount will include:
    • Fare cost
    • All fees, taxes, or additional costs
  • When a customer has used a portion of the booking, he/she will be refunded:
    • The fare difference
    • Relevant fare for the used portion
    • All fees, taxes, or additional costs

Is there Emirates Flight Cancellation Compensation?

Under EC Regulation 261/2004, the European Union established compensation guidelines for air travel from Europe. 

The reimbursement amount for travelers boarding the flight in a European nation (subject to terms and conditions) is:

Distance of the FlightCompensation Provided
No more than 1,500 kmEuro 250
Over 1,500 km within EuropeEuro 400
Other flights between 1,500 km to 3,500 km
Other flightsEuro 600

Finding the EC Regulation 261/2004

The compensation and additional service details are available in EC Regulation 261/2004. 

Follow the instructions below to find it on Emirates’s website:

  • From the top action panel, click on “Manage”.
  • Select “Before You Fly” from the drop-down menu.
  • From the given menu pick, “Rules And Notices”.
  • Scroll down the redirected page and locate “European Union”.
  • Click on “Cancellation Notice”.
  • The new page will have the following information regarding “EC Regulation 261/2004”:
    • “Eligibility Criteria”
    • “Available Assistance and Benefits”
    • Rules of “Compensation”
    • “Downgrading”

What is an Emirates Flight Cancellation Certificate?

You can obtain a “Cancelled Flight Certificate” and utilize it for several purposes. 

  • Fliers can request this for tickets revoked by this operator within the last 2 years.
  • It is useful for claiming any insurance.
  • This certificate may be sent to you after 30 days from the request.
  • Third-party requests aren’t entertained via Emirates flight ticket cancellation certificates.
  • For code-shared flights, connect with the respective airline.

How to Find the “Cancelled Flight Certificate” Form?

Follow the steps listed below to find the form on this operator’s website:

  • Tap on the “Help” tab.
  • From the drop-down menu, use “Help and Contacts”.
emirates cancelled flight certificate form
The screenshot is taken from the Emirates official websites.
  • Scroll to the bottom of the new page, and locate “ Email Us With Your Requests”.
  • From this section, tap on “Cancelled Flight Certificate”.
Emirates Cancelled Flight Certificate Form
The screenshot is taken from the Emirates official websites.
  • On the next page, read the instructions carefully, and complete the form.

Reaching Out to Emirates for Reversal Concerns

Customers can contact this airline via a variety of channels with queries regarding the Emirates cancellation policy. All such platforms are tabulated as follows:

Social Media PlatformLinks

Overall, this policy covers the entire scenario of a flight cancellation attempted by the customer or the operator. It guides the traveler through these tricky situations. In the end, chaotic circumstances are controlled with the necessary help.

Frequently Asked Questions

What is Emirates cancellation policy?

The ticket revocation policy of this carrier enables customers to reverse their eligible bookings for a refund.

How do I cancel my Emirates flight reservation for a group?

To undo group bookings, it is best to take the help of the airline official over a call/at the local office.

How much do Emirates charge to cancel flight?

The flight revocation penalty varies with the rules and regulations of the fare type purchased.

How to cancel Emirates flight ticket?

Customers can go to the local office of this airline to undo their bookings.

How can I cancel my Emirates flight ticket online on the website?

The “Manage Booking” tool can be utilized on the official website to cancel reservations.

Can I cancel my Emirates flight and get a refund for the death of an immediate family member?

When a close family member passes away, you can revoke the booking along with getting a refund.

Do I get a refund for my bags after canceling my Emirates flight?

The Emirates Airlines baggage policy determines the eligibility of getting the allowance refund after flight reversal.

What is Emirates cancellation policy within 24 hours?

As per this policy, you have 24 hours after booking to revoke flights to or from the United States.

Is there an Emirates COVID cancellation policy?

To find an active Emirates cancellation policy for COVID-19, connect with the airline.

How to cancel Emirates Skywards Membership?

This membership program can be forfeited with the help of the airline’s calling center.

Does the Emirates flight cancellation claim include a refund?

Yes, when Emirates cancels flights, affected customers can claim a refund.

Is Emirates ID valid after visa cancellation?

Once your visa is revoked, your ID may not remain active. For confirmation, connect with this operator.

How to cancel Emirates booking online?

You may try using the Emirates application for managing bookings.

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