Southwest Flight Delay Compensation

There can be some instances wherein your airline might have canceled or delayed your flight. In such instances, you should not panic. Every airline has set out some rules related to providing compensation to passengers. When you are traveling with Southwest, you can get a similar benefit. The Southwest flight delay compensation gives its passengers the option to rebook the next flight or go for other helpful facilities.

When to Reach Southwest in Case of a Delay?

A few minutes of delay may seem acceptable. Given that the duration is a minimum of 45 minutes, you can contact this airline. It will be best to reach it at the airport for quick help and compensation requests.

How to Get Southwest Delayed Flight Compensation?

The flyers of Southwest Airlines can receive compensation when the flights get canceled by the provider due to extreme delays. They can claim it via both online and offline methods. Generally, the customers of this airline prefer the online method for its fast approach.

Southwest Delayed Flight Compensation

Those who require personal guidance with respect to the Southwest compensation for delayed flights can go for the offline protocols too.

Method 1: Using the Website 

Airlines are not required to give customers flight compensation in the United States if their jets arrive late or do not come at all. Whenever a flight is fully booked and passengers have rejected the entry involuntarily, the US Department of Transportation (DOT) has created precise criteria that airlines must follow. 

In this instance, once you can confirm whether you qualify for compensation, use this airline’s website to claim it online. Here is what you need to do when going for an online Southwest flight delayed compensation:

  • Go to the official webpage of this carrier “
  • You will have the option of “Manage Reservation”. Select it.
  • Then you must fill out a request for a return flight or follow the instructions provided on-screen.
  • The website can request information such as flight number, passenger’s name, and so on. Fill in the same as completely as possible.
  • Wait for an answer from the airline after you’ve submitted your claim for compensation.
  • Also, notify your credit card company of your plan to file a refund within the given timeframe.
  • To file a claim for Southwest Airlines flight delay compensation, fill out the relevant documentation.
  • Make photocopies of the claim form and supporting documents for your records.
  • Submit the signed copy, along with any supporting paperwork, within the required time frame.

Kindly wait for a call from the airline’s executive. When he/she asks you some questions about your booking, then please provide relevant information. This will help the person in moving ahead to process the amount.

Method 2: From the Southwest Airlines App

Assuming that your flight is delayed/redirected, Southwest Airlines will assist you in rebooking the next one. Or, it can opt for refunding the unused portion of your ticket. Its representatives are authorized to assist you with lodgings at no extra cost in only certain situations. This will include overnight accommodation as Southwest delay compensation at a neighboring hotel and overland transit.

You can check if you are eligible for the above using the airline’s app. Afterward, you can perform these steps:

  • Launch the app. 
  • Click on “Look up Reservation”.

Tip: When you utilize your points to complete your transaction, you can also obtain these details by logging into your Rapid Rewards page. 

  • Simply navigate to your reservation. 
  • Enter your name and flight reference number. 
  • See whether there are any refunded amounts available.
  • Should you notice that your name has been incorrectly added onto the current ticket, then you can get it fixed. After the Southwest name change on the ticket is successful, you can continue with the next step.
  • Select the applicable refund. It will be applied to the credit card you employed to purchase your ticket.

Method 3: Via Customer Service

Flyers may be paid for their future journeys when the airline delays flights. The Southwest delayed flight compensation can be obtained by contacting this US airline’s customer assistance department. It can be reached at +1-800-435-9792.

Here, a representative will first inquire about the cause of your application. Whether this cause syncs with the Southwest Airlines delayed flight compensation policy will be identified. He or she will next confirm the reimbursement claim. Flyers will be informed about the amount paid or any other benefit granted after the process has been completed. 

This option will also be useful when you have related queries. Especially when an unaccompanied minor’s flight is late, guardians/parents can get assistance through this.

Method 4: Via Social Media

Find the social media handle of this airline. Add a post that mentions your concern. Be specific when you add any piece of information. Then add the official handle of Southwest. Now, you can await the response of the carrier to assist you amidst a flight delay.

Social Media PlatformsOfficial Handles

Method 5: By Mail

To seek help when your flight is not on time, you can contact the airline by mail. Sufficient time will be needed to use this method since the response may take time.

  • Go to the page for “Contact Us“.
  • Here, look for “Email Us”.
  • Then tap on “Send us an Email”.
  • This will take you to the page from where you can directly send an email to Southwest.

What can You Receive as Flight Delay Compensation on Southwest?

Travelers can seek Southwest delayed flight compensation under the airline’s 1-hour delay policy. So to say, they can make a claim when their trips are 1 hour late. They can receive a reasonable remuneration based on the duration of the delay. 

When the flight is delayed for more than 90 minutes, customers are provided with the accompanying compensation:

  • Rebooking on a different Southwest flight
  • A $100 travel coupon which can be spent on a future reservation
  • The refund for your airline ticket that was delayed 

When the flyers are not provided with the next flight within 2 hours at Southwest, the following can be expected:

  • The amount of the travel voucher given to the flyers would rise up to $300.
  • LUV vouchers are given in certain instances.
  • Customers who need Southwest Airlines compensation for delayed flights shall be put into the “Priority Standby” case.
  • The subsequent flight arrives more than two hours beyond the planned departure. Then the price of the travel coupon will jump to $1350, along with the cost of the previous ticket.

You will be offered alternative non-stop services, as a part of the Southwest delay compensation policy. You can approve or pick one within 14 days of your initial departure date. Or, you can reschedule your trip without penalty. Then claim a refund to the form of payment you chose to book your ticket.

LUV Vouchers as Southwest Delay Compensation

One LUV voucher is inclusive of $75. It is possibly received on your registered email ID. The time to credit the same can be between 0-14 days. This voucher can apply to every passenger who has experienced a flight delay.

Eligibility Criterion for LUV Vouchers

A traveler whose Southwest flight has been delayed can obtain 1 LUV voucher. A person who made a booking under Companion Pass and Rapid Rewards is also eligible.

How to Use LUV Vouchers on Southwest?

When this form of Southwest flight delay compensation has been completely received, you can use it for ticket reservations. Regardless of the name added to the voucher, any passenger can benefit from it.

  • A maximum of 2 vouchers can together be applied to a booking.
  • While you book a flight online, come to the payment section.
  • Here, you will see the tab “Southwest LUV Voucher”.
  • Go to the email received that carried this document.
  • From that, take down the following:
    • “Security Code”
    • “Voucher Number”

The document should now get applied. You can make the final payment.

Get Coverage via Travel Insurance

You can find policies that can ensure coverage against delays on Southwest. Especially for business professionals, doing so is recommended since delays can cause them losses. While they opt for Southwest delayed flight compensation, the insurance coverage will further help to make up for these losses.

Invest in a policy that covers:

  • Flight delays
  • Late arrival of baggage
  • Losing luggage amidst delays

Rules of Southwest Flight Delay Compensation

Southwest Airlines may delay your flight for reasons that are not under the team’s control. However, when it cancels the flight by itself, it provides customers with some compensation. There can be some rules that apply while claiming it. 

The Southwest Airlines delayed flight compensation rules are as mentioned below:

  • According to the air passenger humanitarian law, not all flights that are delayed are eligible for benefits.
  • The airline is not eligible to rebook you on another competitor’s booking. 
  • Flight delays caused by the airline, when leaving from an EU airport, are reimbursed. If your flight originated via a non-EU country, then EC 261 will not compensate you.
  • Travelers whose flights have been delayed are not reimbursed for:
    • Accommodations
    • Food
    • Compensation for missed activities
  • Customers who buy non-refundable reservations may not be subject to a refund. 
  • Passengers traveling from European airports can register for Southwest delayed flights compensation. 
  • When a passenger’s plane was late for more than 3 hours, he or she may be liable for a flight compensation of $700, under European law.

How Much is Southwest Delayed Flight Compensation?

It is put forth that in case your flight is delayed by more than 3 hours at the destination, you will be rewarded with a certain amount. This is also based on the distance ranging from 1,500 to 3,500 km.

Amount of Compensation (€)Distance of Flights
250More than 1,500 km
400Between 1,500-3,500 kilometers
600Over 3,500 km
600Greater than 3,500 km

Note: There is only one exception to the above-said. When the delay at the destination is from 3 to 4 hours, the carrier is permitted to cut the compensation completely.

You may contact this carrier to inquire about the amount for add-ons or services like Southwest seat selection/upgrades. From one case to another, this benefit may vary.

Are You Notified When Southwest Airlines Delays Your Flight?

In order to get Southwest compensation for delayed flights, you need to be aware of the situation as soon as possible. Any of the modifications will be notified to travelers via an automatic system within 30 minutes of the carrier being notified itself.

Southwest compensation for delayed flights

Given that you do not check out, you will be contacted by: 

  • Text
  • Phone
  • Email

Even at the airport, the carrier will make every attempt to alert passengers about any changes to the aircraft’s status. This will include the displayed flight details within its control. 

Southwest Airlines Refund Policy

This US airline has a refund policy in place that covers both refundable and non-refundable flights. Importantly, because the flights and fares vary, the policy also differs. It is also worth noting that a traveler can only receive a refund after the cancellation process has been completed and approved by Southwest.

Refund Policy Rules for Southwest Airlines

You must follow some rules, given that you intend to receive flight delay compensation at Southwest Airlines. They will be implemented according to the nature of the ticket, whether it is refundable or non-refundable.

According to the refund policy, a flier must identify the rules listed below before submitting a refund request:

For Refundable Tickets:

Tickets purchased under the following conditions are refundable:

  • Tickets for Business Select
  • Tickets that are easily available in case a few reservations are to be made
  • You must revoke the reservation at least 10 minutes prior to departing.
  • The refund will be sent in the same manner that the ticket was purchased.
  • In addition to money, you can also use “Travel Funds” as a refund alternative to Southwest flight delay compensation.

For Non-refundable Tickets:

  • Non-refundable reservations can usually be reversed for a refund within 24 hours.
  • Each ticket’s price can be refunded during twenty-four hours.
  • This money can be used as a “Travel Fund”/reimbursement.
  • If you seek a refund on a non-refundable reservation, then you must adhere to the rules of the no-show policy.

Connecting with this Airline for Queries

When you are experiencing flight delays, you may have certain queries. You can get in touch with this airline to receive answers. Particularly when you have complex queries such as whether Southwest delayed flight compensation is given if you are traveling with your pet, the following options will help:

Contact MediumPhone Number/ID/Address
On call1-800-435-9792 for general queries1-800-445-5764 for Rapid Rewards fliers1-800-435-9792 for baggage during late arrival
LetterP.O. Box 36647-1CRDallas, Texas 75235


Delays in flights can land passengers into trouble or discomfort. They can generally happen due to weather changes and faults in air operations. Southwest understands the concern of its passengers, and, hence, provides compensation. By implying all the rules and regulations stated above, travelers can get the benefits of Southwest Airlines flight delay compensation with ease.

Frequently Asked Questions

How to get compensation for delayed flight Southwest?

There are several options for travelers to claim their compensation at Southwest Airlines. They can go for flight delay Southwest compensation either via online or offline methods. The passengers can also reach the airport and claim their compensation by themselves.

How long does a flight have to be delayed for compensation on Southwest?

A minimum of 1-hour delay can make one qualified for compensation. However, based on the circumstances, the benefit shall be given. Particularly when the airline isn’t at fault, it may not compensate even for small delays.

Does Southwest compensate for delayed flights?

Yes, Southwest Airlines compensates its passengers for delayed flights. However, the Southwest flight delay compensation may depend upon the duration and distance of the trip. You can also be entitled to a benefit from its other compensation methods like free food, refreshments during the halt, and also a hotel stay if the delays are generally longer than 5 hours.

What happens when Southwest delays your flight?

Your trip may be affected due to a delay. But Southwest Airlines will offer the rebooking option in this regard. It can additionally give you coupons. Otherwise, a refund or compensation can be claimed.

What do I get from Southwest for a delayed flight?

You can get assistance in 3 ways in case of flight delays. You can ask for another flight that fits your schedule. Secondly, you can request compensation. Thirdly, this airline can provide you with vouchers for future trips.

How Do I contact Southwest to get delayed flight compensation?

It will be suggested to connect with this carrier’s customer service department. Kindly dial the number +1-800-435-9792. Otherwise, when you are present at the airport, ask for compensation in person. For this, you can head to Southwest’s counter.

How do you get compensated for Southwest delayed flights?

You can get compensated in cash or kind when your flight is late. From nearly $300 onward, you can receive money to suffice the loss. In other ways, the airline can provide you with lodgings or accommodation facilities.

Does Southwest give compensation for delayed flights? If yes, how much?

Travelers can get compensation when their flight gets delayed by Southwest. These delays can occur due to unavoidable circumstances. Depending upon the distance covered, Southwest flight delayed compensation can be received. When the distance covered is more than 1500 kilometers, you might get 250€. Similarly, for the distance between 1500-3500 kilometers, you may receive 400€. Above 3500 kilometers’ distance, you can be compensated with 600€.

Can you get compensation for a 1-hour flight delay on Southwest Airlines?

A part of the compensation policy for delayed flights covers assistance for minor inconveniences. Hence, when 1-hour delays occur, you can expect a decent amount of money. Otherwise, for additional help, contacting the airline is suggested.

Can I get compensation for a 3-hour flight delay on Southwest Airlines?

This airline’s policy can be governed by European law. As per this, in the instances of 3-hour delays, remuneration can be received. Its amount can be equivalent to around $700. But other factors that led to the delays will also be taken into account.

Can you get compensation for a 5-hour flight delay on Southwest Airlines?

A duration of 5 hours is considerably long. In this duration, plans can severely be affected. Understanding this, Southwest can compensate you. Possibly, aside from the number of hours, the distance of your flight may be considered. On the basis of the same, the final compensation can be determined.

Can you get compensation if your Southwest flight is delayed for 2 hours?

Given that your flight was delayed and the destination airport was reached after 2 hours, compensation can be accessed. In other cases, alternate flights can be provided for passengers to embark on their trips.

What to do when Southwest delays your flight?

When you are at the airport in the instance of a flight delay, head to the counter of Southwest. Here, you can seek assistance like compensation. Provided that you are yet to reach the airport, call the airline. Then ask for an alternative or remuneration.

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Elliot D. Marsh
Elliot D. Marsh
2 years ago

I checked in at chicago midway airport. My flight delay by southwest after that. Delay was of 6 hours. My whole business trip ruined. Southwest compensation for delayed flight given to me. But no alternative flight arranged. This trip was very important. Then booking another flight took long. The plan was very badly ruined.

McIver James
McIver James
2 years ago

I booked a flight with Southwest a week in advance so that I could reach on time for my meeting but the flight got delayed by 2 hours. Their rules mention clause for 3 or more hrs of delay but even 2 hours is a significant amount of time. Is there any clause that would get me southwest 2 hour delay compensation? Looking forward to suggestions.

Robert S. Wason
Robert S. Wason
2 years ago

Southwest delayed flight compensation can be claimed when the airline is actually at fault. There was this one time when I was traveling in 2020 and the flights were slowed down because of covid restrictions. Our refund was given but there was no additional compensation. Anyway it was good of the airline to return the ticket fare at least.

Haley R. Knowlton
Haley R. Knowlton
2 years ago

Southwest Airlines flight delay compensation is not very much. The airline delayed my flight for 3 hours. It was unable to put me on an another flight going to Atlanta. I was traveling to visit home so the matter was not urgent. But if you can’t give an alternative right there and then at least give a better compensation amount.

Alena Kellen
Alena Kellen
2 years ago

This carrier was kind enough to give us free meals when it delayed our flights. I recall there were some rumors about aircraft issues and the airline did all it could to check it. But delay was there. It was also great to offer food as flight delay compensation on southwest but the choice of options was very less.

Stefan Georgi
Stefan Georgi
1 year ago

I was denied Southwest flight delay compensation even after spending 7 hours at the airport. I had to attend an urgent meeting on Monday, so I managed to book a flight ahead of time. My flight was set to depart on Sunday morning all of a sudden they announce a delay of 3 hours, then it got further delayed by few more hours. I spent around 7-8 hours at the airport, after we were finally on the flight I applied for the delay compensation to cover up my extra expenses and they decline it saying it was due to rough weather. How is that fair? Come on! Can I do something about it now? I could not cancel and apply for a refund because there were no available flights for a week, I had to wait.

Darren McManus
Darren McManus
1 year ago

Last month I was traveling from Seattle to Baltimore with Southwest and my flight got delayed for over 7 hours all the passengers received a $200 voucher as southwest delay compensation by the Airlines before the journey started. Everybody was offered a free meal and beverages in those 7 hours even though the delay was due to bad weather all the travelers got well compensated. I am totally satisfied with their compensation policies, unlike some other airlines they care about their customer care services. 

Joshua Shields
Joshua Shields
1 year ago

I booked a flight with Southwest Airlines two weeks prior, at the time of departure we were informed that the flight would get delayed by a couple of hours due to Air traffic restrictions which are beyond the control of the Airlines of course. The flight ended up getting delayed by 4 hours. In the name of Southwest delayed flight compensation the Airlines provided free meals and drinks, apart from that, no monetary compensations were given. Is there any way by which we can claim monetary compensation as well?

David Combs
David Combs
1 year ago

I reserved a flight with SouthWest from Texas to New York for work purposes which ended up getting delayed by 5 hours. The reason was the incident that took place at Harry Reid International Airport in Las Vegas which the airlines were not responsible for, as claimed by them. According to the policy, I am still eligible for the Southwest delayed flight compensation, how do I claim it?

Connie Toribio
Connie Toribio
1 year ago

My son received Southwest compensation for a delayed flight in the form of future credits. He booked a flight from New York to Florida which got delayed due to harsh weather last week. The delay was longer than 6 hours, almost a whole day. Free meals and drinks were given and compensation was not given in cash which caused a lot of trouble. Is there any way to get the delay claim in the form of cash instead?

Donald Nabors
Donald Nabors
1 year ago

What are the chances that I would get a Southwest flight delay compensation in 2022 if my international flight got delayed by 4 hours? I had a reservation on Tuesday from Texas to London but due to severe weather conditions my flight got delayed and I had to change my plans and hotel reservations entirely. Now I want compensation for my losses.